How to enter bank (Stripe) charge when creating a new payment made by a customer? It's there on payment page in desktop, don't see it in QB online.

Hello @userbill,

You can create a deposit with the bank charge along with the payment after accepting it from your customer. Let me show you how.

First off, here's how you can accept the payment from your customer:

1. Go to the +New button.
2. Under CUSTOMERS, select Receive Payment.
3. Select the name of your customer.
4. On the Deposit to menu, select Undeposited Funds.
5. Choose the invoice you need to accept the payment with.
6. Enter the full amount of the payment from your customer.
7. Select Save and close.

In addition, here's an article you can read to learn more about accepting payments from your customer: Record invoice payments in QuickBooks Online.

Once done, here's how you can create a deposit for the bank charge along with the payment:

1. Go to the +New button.
2. Select Bank Deposit.
3. Under Select the payments included in this deposit, select the payment you recently recorded.
4. In the Add funds to this deposit section, select your Bank Fees or Bank Charges account under the Account column.
5. Enter the amount of the bank charge with a negative (-) sign.
6. Click Save and close.

Additionally, I've also included this article to learn more about creating a bank deposit: Record and make Bank Deposits in QuickBooks Online.

Lastly, I've got you this helpful article for ideas about how you can review a transaction in your bank account register and use its related function: Find, review, and edit transactions in account registers.

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

Thank you for your response.  I'm evaluating QBO to decide if I want to switch from desktop.

This is far more work than desktop. In desktop, I go to receive payment, then click the button at the top and can apply any credit for this customer *and* the bank charge, all while having it set to deposit into my checking account (customer pays by subscription and Stripe or Paypal autodeposit it for me).

Do I really have to go through all these interim steps - doing an undeposited payment, then more steps to make it a deposited payment to checking??

Thanks, Bill

I appreciate your prompt response, @Bill.

The steps shared by my colleague JonpriL above we'll ensure your accounts are accurate after recording bank charges or bank fees.

This way, we can avoid any errors and delays when reconciling your accounts later on in QuickBooks Online (QBO).

On top of this, I’ve got you this article that you can use for reference in case you need to apply credit card payments to your invoice: How to link a deposit to an invoice.

You can always post a reply in this thread if you have other concerns or questions about managing your bank feeds in QBO. Tag me in and I’ll do my best to answer it. Keep safe!