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How to post partial payment to invoice from line item on check paid to that customer who is also a vendor

This is a real estate office. Our sales people are vendors to get commission checks, but they are also "customers" so I can invoice them for membership dues and other expenses. The typical way of applying a partial payment to an invoice when the money comes in the bank transactions area does not work in this instance because the money is a check deduction, not a bank transaction in the bank review area of QBO.

Example:

Sally-C is one of our real estate agents -- she's a "customer" invoiced for $500 in expenses.

Sally is also a "vendor and I'm paying her a commission of $700; she only wants to pay part of her expense invoice now, so I deduct $200 from the $700 check to her -- the line item on the check is for account A/R with Sally-C as the customer. She gets check #1234 for $500.

If I then to to Customers > Sally-C > I can see the $200 payment in her customer register. But if I then go to "Receive Payment" in order to reduce her invoice by $200 and show the balance forward of $300 -- here is where the problem comes in:

In the "Receive Payment" window, QBO automatically populates the upper right hand payment box with the balance due of $300, and also shows the check #1234 payment of $200 further down the page, thus marking the invoice fully paid -- which is WRONG. But if I remove the payment box of $300 the $200 payment down below is also removed and there is no way to fix it.

I have tried repeatedly to resolve this issue and answers given are always related to a bank transaction where you're matching incoming funds to an invoice. Instead I have to keep a manual list of balances due for those salespeople who are not paying in full.

NOTE: If the agent does pay in full as a deduction from their commission check, then "receive payment" works fine - you click "receive payment," it opens, you see the upper right payment box is empty, you see the invoice checked off, you see the check # and the payment -- you hit save and close without making any changes and the invoice is marked PAID.

Does anyone know how to handle partial payment in a situation like this? Thank you.

Solved
Best answer 02-26-2019

Accepted Solutions
QuickBooks Team

Re: How to post partial payment to invoice from line item on check paid to that customer who is a...

Hi there, @evelynsovadmin.

 

I can share some clarifications about recording partial payment in QuickBooks Online.

 

When recording partial payment in QuickBooks Online, you'll need to make sure that the Amount Received section upon receiving payment is zero. This way you can apply the credit memo to reduce the balance of your customer. Doing this will also mark your invoice as partially paid. 

 

Let me guide you how:

  1. Look for your customer transaction.
  2. Click on Receive payment.
  3. Zero out the Amount received.
  4. Manually enter the payment.
  5. Click on the Credit Memo, to deduct the commission amount.
  6. Click Save and Close.

I've attached some screenshots below to guide you through the steps:

cc1.PNG cc2.PNG cc3.PNG

 

Also, you can check out these articles about receive payment and credit memo in QuickBooks Online for your future reference: 

These resources should help you record the partial payment of your customer.

 

Keep me posted if there's anything else you need about this concern. I'll be around to help you out. Have a good one!

View solution in original post

1 Comment
QuickBooks Team

Re: How to post partial payment to invoice from line item on check paid to that customer who is a...

Hi there, @evelynsovadmin.

 

I can share some clarifications about recording partial payment in QuickBooks Online.

 

When recording partial payment in QuickBooks Online, you'll need to make sure that the Amount Received section upon receiving payment is zero. This way you can apply the credit memo to reduce the balance of your customer. Doing this will also mark your invoice as partially paid. 

 

Let me guide you how:

  1. Look for your customer transaction.
  2. Click on Receive payment.
  3. Zero out the Amount received.
  4. Manually enter the payment.
  5. Click on the Credit Memo, to deduct the commission amount.
  6. Click Save and Close.

I've attached some screenshots below to guide you through the steps:

cc1.PNG cc2.PNG cc3.PNG

 

Also, you can check out these articles about receive payment and credit memo in QuickBooks Online for your future reference: 

These resources should help you record the partial payment of your customer.

 

Keep me posted if there's anything else you need about this concern. I'll be around to help you out. Have a good one!

View solution in original post

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