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How to restore a recently deleted bad debt transaction

I accidentally deleted a $0.00 payment from Received Payments, not realizing it was a Bad Debt entry. Is it possible to restore the transaction?

Solved
Best answer 05-14-2019

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Moderator

Re: How to restore a recently deleted bad debt transaction

Welcome and thanks for reaching out to the Community, @vrelec.

 

While QuickBooks Desktop (QBDT) doesn't have the option to restore a transaction once deleted, you can either use a backup or receive the payment again.

 

To use/restore a backup copy, here's how:

 

1. Go to the File menu at the top, then pick Open or Restore Company on the drop-down.

4.PNG
2. Choose Restore a backup copy, then Next.

5.PNG
3. Select Local Backup and Next.

6.PNG
4. Pick the location of the backup file on the Look in drop-down, then open the file from the folder, then Next.
5. On the Save in drop-down, choose the location where you want to save the restored file.
6. Enter a name, then Save.

 

To receive the payment, here's how:

 

1. Go to the Customers menu at the top, then pick Receive Payments on the drop-down.
2. Select the customer's name whom you incurred the bad debt and leave the amount field at zero.

3. Highlight the line item that will not be paid, then click the Discounts and Credits button at the top.

7.PNG
4. On the Discount tab, enter the bad debt amount in the Amount of Discount field.
5. On the Discount Account drop-down, choose the bad debt expense account, then hit Done and Save & Close.

8.PNG

 

That should do it. I'm also including this article for additional information: Write off bad debt.

 

Please let me know how it goes by mentioning me in the comment section. I'll be here if you need anything else. Have a good one.

1 Comment
Moderator

Re: How to restore a recently deleted bad debt transaction

Welcome and thanks for reaching out to the Community, @vrelec.

 

While QuickBooks Desktop (QBDT) doesn't have the option to restore a transaction once deleted, you can either use a backup or receive the payment again.

 

To use/restore a backup copy, here's how:

 

1. Go to the File menu at the top, then pick Open or Restore Company on the drop-down.

4.PNG
2. Choose Restore a backup copy, then Next.

5.PNG
3. Select Local Backup and Next.

6.PNG
4. Pick the location of the backup file on the Look in drop-down, then open the file from the folder, then Next.
5. On the Save in drop-down, choose the location where you want to save the restored file.
6. Enter a name, then Save.

 

To receive the payment, here's how:

 

1. Go to the Customers menu at the top, then pick Receive Payments on the drop-down.
2. Select the customer's name whom you incurred the bad debt and leave the amount field at zero.

3. Highlight the line item that will not be paid, then click the Discounts and Credits button at the top.

7.PNG
4. On the Discount tab, enter the bad debt amount in the Amount of Discount field.
5. On the Discount Account drop-down, choose the bad debt expense account, then hit Done and Save & Close.

8.PNG

 

That should do it. I'm also including this article for additional information: Write off bad debt.

 

Please let me know how it goes by mentioning me in the comment section. I'll be here if you need anything else. Have a good one.