Connect with and learn from others in the QuickBooks Community.
Let's get you to the right support team who can check the status of your QuickBooks Merchant Service account, cullen-heating.
It's possible the cancellation of the service didn't go through, and that's why your bank is still debited.
I recommend chatting with our QuickBooks Payments Team so they can verify if you're account is active or not. Please refer to this link for the contact information: Payments Support.
You can also check this article for instructions and detailed steps: Cancel your QuickBooks Payments subscription.
Stay in touch with me on how the contact goes by commenting below. I'm always right here to help manage your account.