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Level 1

How to unmatch a deleted transaction??

I deleted several transactions due to errors in the integration with another software.  I intended to re-make the invoices manually and re-apply the payments to them.


Unfortunately, the payments were matched to the downloaded transactions.  I didn't realize this before I deleted the transactions.


How can I unmatch the deleted transactions from the (now unapplied) payments??


Please help!

1 Comment

How to unmatch a deleted transaction??

Hi there, @katesith.


It's nice to have in the Community. I'd be happy to help you with getting the deleted transaction unmatched to get you back on track. 


To do that, you can undo the matched transactions in QuickBooks Online. 


Here's how:

  1. On the left pane, select Banking
  2. At the top left, select the Banking tab.
  3. In the Bank and Credit Cards section, select the bank.
  4. Click the In QuickBooks tab.
  5. Find the transaction and select Undo under the Action column.
  6. For multiple transactions, select all transactions then from the Batch Actions drop-down, choose Undo Selected.

You can also see the steps in the screenshot below. 




After that, you can re-make the deleted invoices to match or add them so that they'll show in the register. The following article contains additional information about this: How to add and match downloaded banking transactions.


For more help, feel free to call our Phone Support. The phone support agents will be able to assist you in getting this resolved.


These resources should help to get you on the right track.


Don't hesitate to leave me a comment below if you have other questions about unmatching deleted transactions. I'm here to help you some more.

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