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I am running QB Desktop POS 18.0 Pro Lvl on 3 win computers and the server and other is fine but the 3rd freezes/crashes/logs out randomly. Called support got nothing

I am running QB Desktop POS 18.0 Pro Lvl on 3 win computers and the server and other is fine but the 3rd freezes/crashes/logs out randomly. Called support got nothing. Computer is less than a year old. Very good internet connection, ect...

No error codes pop up. Only way to close out of it freezing is task manager.

Just randomly logs out so you have to re enter the password. other 2 computers including the server computer is fine no issues

1 Comment
QuickBooks Team

Thanks for posting here in the Community, PoolGuy23.  Let...

Thanks for posting here in the Community, PoolGuy23

Let’s perform some steps so you can open QB Desktop POS 18.0 on your third computer.

Here are the possible reasons the program either freezes, crashes, or logs out randomly: 

  • The computer doesn't meet system requirements to run POS.
  • The company file is damaged.
  • Your client workstation can't find the server on the network.
  • The POS installation is damaged.
  • Windows security is set too high.

To help fix this, let’s first review the system requirements of POS. This is to ensure your computer hardware, software, and operating system meet the minimum requirements of the program.

Second, rebooting can resolve majority of the connection issues. You can reboot both the server and the third computer.

Third, let’s adjust the User Account Control (UAC) settings in Windows. This is to protect the computer and reduce the exposure and attack surface of the operating system.

Fourth, let’s toggle Multi-User mode and then try again. This is to refresh the connection from the server to your third computer. Here are the steps:

  1. From the Server, go to the File menu.
  2. Select Switch Company File to Single User Mode.
  3. When it's finished, go back to the File menu.
  4. Choose Switch Company File to Multi User Mode (see the screenshot below).

Fifth, let’s make sure the contents of the Entitlement Client folder are empty. This is to ensure the program will open after performing the steps below:

  1. Navigate to C:\Program Data\Intuit\Entitlement Client\v8 using Windows Explorer.
  2. Press Ctrl + A on your keyboard to select all the files in the folder.
  3. Hit Delete.
  4. Choose Yes to confirm the action.
  5. Relaunch QB Desktop Point of Sale and re-register the application.

However, if the same issue persists, you can proceed with the second to fifth solutions through this article: https://community.intuit.com/articles/1765086.

You can also visit this article on how to further troubleshoot multi-user issues: https://community.intuit.com/articles/1774551. It helps ensure you’ll always get your three client workstations connected to the server.

I’m just a comment away whenever you need help. Have a great day.

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