cancel
Showing results for 
Search instead for 
Did you mean: 
rbrien117
Level 1

I can't change my phone number on my merchant account because I don't have access to the phone number listed (its a number I no longer use). How can I fix this?

 
1 Comment 1
Nick_M
QuickBooks Team

I can't change my phone number on my merchant account because I don't have access to the phone number listed (its a number I no longer use). How can I fix this?

Hi there, rbrien117. 

 

Thanks for dropping by the Community today, I'm happy to get you in the right place. If you're trying to update your phone number, you'll want to follow these steps:

  1. Sign in to QuickBooks Self-Employed in a web browser.
  2. Select the profile ⚙ icon and select Intuit Account. This opens the Intuit Account Manager.
  3. Select the Sign in and security menu.
  4. Select the User ID, Email Address, or Password section.
  5. Make your changes.
  6. When you're done, select Save.

You can see these steps and more in the link down below, also, If you're unable to complete these steps due to not having your old phone number any longer, my suggestion would be to reach out to our support team, they have the tools on the back end to help you set up your new number and verify information for you. To reach them, follow the steps found in this link. 

If there's anything else I can help you with, feel free to post here anytime. Thanks for dropping by and have a nice day. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us