I have an invoice marked as paid, but hasn't deposited after 6 days. What should I do?

Hi there, @dmeier10482-dm. In QuickBooks, a 'Paid' status means that the system has successfully recorded the payment. However, the cash may not have reached your bank account yet due to processing times or accounting settings.

To help narrow this down, could you please clarify whether you are using QuickBooks Payments to collect this invoice, or if it was manually marked as paid? If it's through QuickBooks Payments, are you seeing the payment in your Merchant Service Center, or only in QBO?

If you are using QuickBooks Payments (Merchant Services), please note that processing times vary by method: 1–2 business days for credit cards and 2–5 business days for ACH (bank transfers). For new accounts or large transactions, Intuit may hold the funds for 5 to 7 business days for security verification. You can check the status (Pending, Funded, or Withheld) by logging into your Merchant Service Center. If a status shows as "Withheld," check your email for a message from the Intuit Risk Team.

If it was marked as paid manually, the funds might be sitting in a "holding" account. Open the payment via All apps > Sales & Get Paid > Sales transactions > View/Edit. If it says Undeposited Funds, manually move it to your register. Navigate to + Create > Bank Deposit to finalize the deposit. Check the box for that payment and click Save to move the funds into your bank register.

Once we identify where the funds are currently "sitting," we can ensure they are reflected correctly in your bank balance.

If you have any questions or require further assistance, don't hesitate to leave a comment below. We're here to help!

Where my paid invoices 

Hi there, Danyell36. For invoices marked as paid, you can view them by going to Sales > Invoices. Locate the specific invoice and click the View/Edit button under the Action column.

If you are looking for where the payment was deposited, open the invoice and click the hyperlinked payment in bottom right corner. In the Deposit to field, you will see the specific account where those funds were recorded.

Alternatively, you can run a Deposit Detail report so you don't have to open individual invoices. From the report, you can click any payment to see which account it was deposited into within your QuickBooks Online account.

If you need anything else related to QuickBooks, don't hesitate to reply here. We're here to help.