I recognize that the payment you are expecting hasn’t been reflected in your account yet, zain. Let’s work together to determine the cause.
Before we proceed, could you please check the payment status you received? Any details you can provide would be helpful.
If you find that a recent payment you accepted is on hold, this doesn’t mean there’s anything wrong. It means we need to review the payment to make sure everything’s alright.
To check if the payment is on hold, follow these step by step:
- Sign in to the Merchant Service Center.
- Select Transactions.
- If you see Withheld in the METHOD column, it means that the payment is on hold and we’re reviewing it.
In addition, please check your email for any messages from your bank or payment processor about your payment status. These messages may include important information and steps to take. If you don’t see anything, also check your spam or junk folder.
For more insights on why payments are on hold, you can check this article as your guidelines: Learn about funds on hold.
Moreover, after you receive a payment from your customer and have already used the invoice, you can record the payment in Step 3 process payments in QuickBooks Online.
If you need additional assistance with customer payments or have other questions. Feel free to reach to us. We're happy to help you!
