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Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I'm also having trouble connecting to the bank accounts for several of my clients. Fifth Third Bank, Regions Bank, Chase and Bank of America.  Don't you think it's odd that there are so many 'banks' having issues but not Quickbooks??  I've have taken all the steps. My sign in info is correct and have I asked to reconnect regularly. It's been 8 days for some of the accounts!!

Please advise!

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hello there, DebbiHenderson.

 

I want this concern to be taken cared of.

 

Our Team of product engineers are fully aware of this connectivity issue with the specific banks you mentioned above. They are currently working with each of those financial institutions to get this connectivity issue resolved.  

 

In the meantime, I highly recommend you get in touch with our Care Support Team to add your account information to the list of affected users. This is the only way we can take a closer look and investigate more on why you're having trouble connecting with those banks.

 

Rest assured that you'll be notified via email for the latest update of the investigation.

 

We appreciate all the patience while we continue working with this. I'll be around if you have other questions.

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.

I am the Bookkeeper for over 50 franchisees on QuickBooks Online and most of the owners are having the same problem. BOA, Chase and WellsFargo and Capital One. WebConnect is not an option for me. Much too time consuming. QuickBooks needs to work with these banks to fix the problem. 

 

Chase told me they do not support QuickBooks Online , only desktop. They had us follow a link for AccountSafe connection and pay $9.95/ mo.  Didn't work

 

 Can you give us an update as to what QuickBooks is doing to resolve this?

 

 

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I am also having an issue with QB updating with 53.com. Our non-profit relies on up-to-date figures for our athletes and parents and I can not provide them with that information. I've spent 4 hours trying to debug issues with support last week with no luck.  I need this resolved soon. 

Anonymous
Not applicable

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Good day @BustaHump and @PCPABoosters.

 

I can see you've been through a lot in dealing with this bank connection issue. The last thing you should have to worry about is getting connection issues in QBO with your bank.

 

I'll help share some information about bank feeds direct connect in QBO. If you're still using the old type of connection in QuickBooks, you'll need to connect to your selected banks using OAuth to access your financial accounts. This is the new connection agreement between Intuit and your bank to give us your data directly. The Capital One, Chase Bank, Wells Fargo, Bank of America, and Citi have agreed to move toward a better connection for QuickBooks customers. Please refer to this link for more information about the new connection: Bank Feeds Direct Connect FAQ.

 

As for your concern @PCPABoosters, I'd suggest contacting our phone support again so they can access your account and send an escalation request. 

 

Keep me updated how it works for you. I'm here to help however I can.

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Please confirm, I think you are saying the connectivity should not be an issue for NEW accounts that we add. just link as normal. But EXISTING accounts need to go to the bank /FI and be given permission?

 

Please advise.

 

My second part of question would be, if I disconnect all of my bank accounts and then reconnect--  It would be just like I added a NEW account, is that correct?

 

Please advise

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Let me make sure I understand..  If I opened a NEW Chase account today and connect it to QB I just connect it as I normally have been doing. But any EXISTING accounts now require that I go the bank website and give permission? Is that accurate?

 

But what if I disconnect all of my QuickBooks accounts and and then reconnect them, do I still need to go through the permission process or is that, in effect, the same as opening a NEW account? 

 

Thank you for your assistance in resolving this very concerning problem.

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Thank you for the quick response, @BustaHump.

 

I wish you'll have a pleasant Thanksgiving Day. I can provide clarification about the new QuickBooks's connection to some financial institution.

 

Any existing accounts are required to perform an update and sign in to the FI's website to give them permission for allowing this new connection. If you add new accounts with the same FI, you don't need to establish a new OAuth connection, just link it normally.

 

On the other hand, it stays active in QuickBooks Online if you disconnected an account. Therefore, the account's information remains and reconnecting it doesn't need to go through the permission process.

 

You can check out the following article about disconnecting an account from the downloaded transactions page: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Disconnect-or-delete-an-account-from-....

 

This information should get you in the right direction. I want to ensure that this is taken care of for you, so please let me know how it goes by posting a reply. Hoping this response finds you with a smile. Have a lovely holiday week.

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Thank you for your reply.

 

I am not sure you understood my second e-mail.

 

What am I asking is what if I were to disconnect and then reconnect an existing bank account. Can I bypass the "go to the bank website and update permissions" step? 

 

 

 

 

 

 

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

We appreciate you coming back, BustaHump.

 

I'd like to make sure your concern.

 

Since your current bank account has already pass the requirements to connect with QBO, when you disconnect and reconnect this, the account's information will remain. With that being said, reconnecting it doesn't need to go through the permission process.

 

To learn more about disconnecting an account in QuickBooks Online, you can visit the article provided above by my colleague @MariaAlmaT

 

Should you have additional questions about how disconnecting and reconnecting accounts works, let us know so we can help you some more.

Level 3

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I had this issue with Amex for weeks.  That's resolved and now I have it for a few of my clients who have Chase Banking & Citibank banking.  I CANNOT spend time every day calling Quickbooks.  I cannot believe that the Quickbooks online is just so broken.  The least they can do is have a place to document this online rather than wasting so much time on the phone.  

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

alisa25

 

I imagine that Chase decided they should get some $$ for their troubles. Every time QuickBooks online users have issues they call the bank. This takes up their time and so they want to charge $9.95 per account and require we go through this "permission" process. I was also told by Chase that if upon going through these gyrations in Chase online, and agreeing to pay $9.95/month,  I still have connection problems that I should call QuickBooks because Chase does not offer support for QuickBooks Online. Only QuickBooks desktop.

 

Good luck!

 

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hello @alisa245,

 

Thanks for turning into the Community to look for solutions about your banking concerns. I'm here to ensure both your Chase and Citibank accounts update again. 

 

The banks you're having issues with are one of those first financial institutions which moved toward the new connection. Each of these banks have a window of time to allow customers, like you to switch over to the new connection. 

 

To make sure that all transactions keep syncing, I urge you to move to this newer, improved experience. Please note that this process well serve as an agreement between Intuit and your bank to give us your data directly and securely.

 

You can check out this article for more information:

 

Bank Feeds Direct Connect FAQ


Meanwhile, here are steps on how you can switch your linked account:

  1. Go to Banking in the left navigation panel, select Banking. 
  2. Choose which bank account you want to update first. 
  3. Click the Update now link in the Your [bank's name] connection is getting an update message. 
  4. Follow the prompts to update. 

If you're unable to see this message from within QuickBooks Online, you'll want to do this directly in the bank's website. Here's how:

  1. Go to your bank's website and login. 
  2. You'll see a message to update, click on it.
  3. Follow the instructions to update. 

Once done, we'll take care of everything to get those missing transactions into QuickBooks. Check out the additional article below for further reference:

 

Who can setup a bank connection in QuickBooks Online

 

Feel free to give these steps a try a let me know how things go. Rest assured that I'll be with you until we get your bank transactions through. 

 

Have a great day! 

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hi there, BustaHump.

 

Thanks for joining this thread again and sharing your insights about how the QuickBooks Online and Chase Bank handle the issue. I see you've been through a lot testing out some solutions in fixing your bank connection concern. Let me help you out further and ensure you can get back up and running in no time.

 

The Chase bank should be able to connect to both QuickBooks Online and Desktop versions. You'll only need to make sure the financial institution allows access to QuickBooks Online. 

 

Here's how:

  1. Login to the Chase bank's website
  2. At top right, click the Profile & Settings icon
  3. Choose the Account Safe button from the list
  4. Scroll down to the Linked Apps and Websites section.
  5. Look for the QB icon and click the arrow to the right to show the List of Accessed Accounts
  6. From here you may add or remove access to individual accounts, or all accounts on Chase Banks website.

Once done, use the new connection to link the QuickBooks Online to your Chase bank. To do so, please follow the steps I've given to @alisa245 above. 

 

After these processes, your transactions will download accordingly. 

 

Feel free to update me as to how the bank connection goes. I'll be around! 

Level 3

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Chase is working now, although I'm not sure for how long.

Citibank- I do not see anything that you're referencing either in QBO or on Citibank platform.

Please advise ASAP- I've been spinning my wheels with so may QBO issues for weeks now.

 

Thank you

Moderator

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hey there, @alisa245.

 

Thanks for your prompt response. Allow me to step in for a moment and help you connect your Citibank accounts to QuickBooks Online (QBO).

 

I appreciate you for following the steps provided by my colleague @VivienJ. Since you're not seeing the message in both QBO and your bank's website to update your connection, I'd like to verify if you're having any errors when connecting Citi bank? This will help me investigate why you're having this issue

.

In the meantime, you may check out this article that tackles fixing online banking errors in QBO: Fix online banking errors in QuickBooks Online.

 

Please let me know how it goes @alisa245. I'm looking forward to your response. You take care!

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I'm having issues updating and have continued to try for the last month. It worked the first few days I started and then it stopped. I have been doing it manually but want to change that now. I have Wells Fargo. Does having a new bank log in for a new Accounting Manager one of the reasons why it's not working?

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hi, @meegie12.


Thanks for posting your concern here in the Community space. Let me share what I know about the issue in updating your Wells Fargo transactions into QuickBooks Online.


As of this time, our Online Banking Team is still working with your financial institution to get a fix for this unusual behavior. We really appreciate your efforts in doing a manual update of your transactions since our WebConnect feature isn't recommended to download transactions.


While we’re waiting for a permanent fix, please give our Customer Care Team a call to add your account to the list of affected users. This way, we’ll be able to send you updates about this issue through email. 


You can find their most updated phone number in this article: Get Help with QuickBooks Online


Rest assured, we’ll keep you posted once an update is received. Thank you for your patience and understanding. 


Please let me know if you need anything else. I’m always here to help. Have a good one!

Level 3

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I'm having same issues with Citi.  For two weeks I've gotten the Down For Maintenance, "Try connecting again in a few hours. (105)" message.  The site is NOT down for maintenance, I can log in just fine.  Obviously a QBO issue.

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Hello there, @susanna.

 

Thanks for sharing this concern here in the Community. I can provide information about the error message you're encountering when connecting your QuickBooks Online account with Citi Bank.

 

This was actually a reported issue in QuickBooks Online which CITI has performed some maintenance to there website, resulting to customers unable to connect for online banking. However, this has been resolved and in order to make sure you can complete your work, please perform a manual update.

 

Here's how:

  1. In the left navigation bar, go to the Banking tab.
  2. If you have other bank accounts connected, just check the box for the account you are trying to update.
  3. Click the Update button.

If you still can't connect, I suggest you wait a while longer before trying to refresh your account again.

 

If you're still getting the same error after 72 hours, I recommend contacting our QuickBooks Online Care Team to pull up your account in a safe environment. They'll be able to further investigate what's causing the issue and resolve it for you.

 

This information should help you connect to CITI bank. Let me know how these go and feel free to leave a comment below if you need anything else. I'll be on lookout for your reply. Have a nice day! 

Level 2

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

This is a cookie cutter response.  I"m sorry, but we've been having these troubles for quite a while.

I"m still getting the:

The Bank of America site is down for maintenance.
Try connecting again in a few hours.(105)

But I've been getting it for 37 days.

QuickBooks Team

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Thanks for bringing this concern to us, @midearmon.

 

I have information to add about the connection error 105 that you're encountering with Bank of America.

 

Currently, we’re continuing to work on solving for this unexpected behavior. If you have tried the above workarounds to no result, I suggest contacting our QuickBooks Online Care Team to be added to the list of affected users.

 

The notification list is the fastest way for us to update you when a fix has been implemented, and it also allows our engineers to see how widespread an issue is and if there are any common components between affected users.

 

Please know that we value your patience while dealing with this concern. I'll get back to you or one of my colleague here in the Community space once this issue is resolved.

 

This information should get you in the right direction. I'll be on the lookout for your reply and to further assisting you if you have other questions. Wishing you and your business continued success. 

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.

I am having the same issues with Bank of America also. There is no error code it just keeps telling me to try again in a few minutes. I just upgraded to QBO from desktop not that long ago to make it easier and quicker. Now it is going to take longer. QBO is not great for data entry. I always go to fast for it to keep up. I hope they can solve this issue quickly since we are getting near the end of the year.

Level 1

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

I can't get Regions Bank to connect AT ALL.  It also doesn't give me the option to do my personal bank account in any way whatsoever.  What is going on, how do I change this or fix this, and WHY FOR THE LOVE OF ALL THAT IS HOLY would you do this this close to the year-end, which MOST of us use as our tax year end?

Anonymous
Not applicable

Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whateve...

Great to see you today, @Andrea31,

 

Let's make sure you're able to connect your bank into QuickBooks Online.

 

May I know if you're getting any error messages while trying to sync your account? Any details you can provide is considerably helpful to narrow things down.

 

Also, have you tried updating your bank account manually? If not, I'd suggest doing that first to fetch bank transactions that are not carried over by the automatic update.

Here's how to update your online banking account:

  1. Click the Banking menu from the navigation panel.
  2. Go to the Banking tab.
  3. Select the bank to update.
  4. Click the Update button.

Once done, you can now review your bank transactions if it is successfully updated. If not, I'd recommend following the solutions provided in this article: Fix Online Banking Errors in QuickBooks Online

 

Please update me if you're getting any issues while doing the recommended solutions. I'll keep an eye on this post for your response. I'm always around to figure things out for you, @Andrea31.

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