I have had the worst luck with the updated version of QuickBooks. I'm having payment & deposit issues. I AM THE FULL ADMIN on our account. I just had a phone representative tell me she couldn't screen share with me because I'm not on the account. Yet, they did last week & the week before. I have been the primary user on the account since March of 2019. Then this PERSON tells me they need to speak with the ex manager that was on the account back then to give me permissions. Mind you, this is the manager that was fired for STEALING. She CLAIMS she couldn't speak with the owner of the company, the OWNER can't give those permissions, just an ex employee that was FIRED. How logical is that. Then claims she can't give me her employee ID, but that her name is Julie & can't give a last name either. Yea, she really sounded like a Julie. This was a complete waste of my morning & I am beyond upset at this point.
I can help you get the right support to help you with this, @windylou,
We want to make sure the rightful owner takes the ownership of the account. In cases like this, we need to refer you to our Live Support Team, since we're unable to view or open your account in this public forum.
Our agents can find a supervisor to look into this matter. They can also provide the instructions on how to change the authorization and check on the credentials and names that needs to be updated.
To contact our Desktop Team, follow the steps below:
Another option to contact us is through the web. Here's how:
If this is regarding your Payments account, we also have a different department for that. Here's how you can contact them: Contact Payments Support
Let me know how the call goes, as I want to make sure you're taken care of. I'm also here if you need assistance with other things in QuickBooks.
I fully understand how to contact Quickbooks. My issue is actually contacting someone that can help me. Did you even read my full post? To put it nicely, that person has absolutely no idea how the world works, let alone QuickBooks. I need to speak to someone that can help me, not someone that is going to waste my time. I'm running a business here & your product that I've paid quite a bit of money for is not working properly & no one that I've contacted seems to know how it even works when it is working properly.
QB doesn't seem to employ people that know what they're doing or care. I just spent an hour chatting with someone (they took a 30 min break in the middle for some reason) and they still kept telling me the opposite of what the previous support person told me. I had to walk them through their job to get them to realize what I was saying was correct. Then all of a sudden QB logged me out (little sus if you ask me) and I lost the chat. Started a new chat and as soon as I (very clearly this time) said what I needed help with, the person LEFT THE CHAT. But if I call, I have no physical record that I can refer back to and they put you on hold for 20 min at a time. Can't win with QB support at all.
I agree 100%. Every time I need help because of their problems it becomes a complete waste of a working day. The support doesn't know what they are doing, they don't make notes on your account, they can't solve your problem, you have no access to anyone with authority and you are completely stuck. I have been trying since May 14th to get a user added to the merchant center and our roles aren't populating. After many hours, I was told they are aware of the problem and will email when it is solved. Still waiting....
And have you every picked the option to get a call back....surprise...it never comes.
Can't stand all the problems we have.