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Level 4

I need to SPEAK to a supervisor!!! I have been given the run around LONG enough!!! This is ridiculous!!

I have had the worst luck with the updated version of QuickBooks. I'm having payment & deposit issues. I AM THE FULL ADMIN on our account. I just had a phone representative tell me she couldn't screen share with me because I'm not on the account. Yet, they did last week & the week before. I have been the primary user on the account since March of 2019. Then this PERSON tells me they need to speak with the ex manager that was on the account back then to give me permissions. Mind you, this is the manager that was fired for STEALING. She CLAIMS she couldn't speak with the owner of the company, the OWNER can't give those permissions, just an ex employee that was FIRED. How logical is that. Then claims she can't give me her employee ID, but that her name is Julie & can't give a last name either. Yea, she really sounded like a Julie. This was a complete waste of my morning & I am beyond upset at this point.

2 Comments
Highlighted
Moderator

I need to SPEAK to a supervisor!!! I have been given the run around LONG enough!!! This is ridiculous!!

I can help you get the right support to help you with this, @windylou,

 

We want to make sure the rightful owner takes the ownership of the account. In cases like this, we need to refer you to our Live Support Team, since we're unable to view or open your account in this public forum.

 

Our agents can find a supervisor to look into this matter. They can also provide the instructions on how to change the authorization and check on the credentials and names that needs to be updated.

 

To contact our Desktop Team, follow the steps below:

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. The self-help topics are listed in the What can we help you with section.
  5. For live help use the Search for something else button.

If this is regarding your Payments account, we also have a different department for that. Here's how you can contact them: Contact Payments Support

 

Let me know how the call goes, as I want to make sure you're taken care of. I'm also here if you need assistance with other things in QuickBooks.

Highlighted
Level 4

I need to SPEAK to a supervisor!!! I have been given the run around LONG enough!!! This is ridiculous!!

I fully understand how to contact Quickbooks. My issue is actually contacting someone that can help me. Did you even read my full post? To put it nicely, that person has absolutely no idea how the world works, let alone QuickBooks. I need to speak to someone that can help me, not someone that is going to waste my time. I'm running a business here & your product that I've paid quite a bit of money for is not working properly & no one that I've contacted seems to know how it even works when it is working properly.

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