I plugged in my card reader and its not working what do i need to do

Hello,

What kind of card reader is it?  Are you plugging it into a mobile device or a computer?

I can tell you that if it's one of the bluetooth card readers you ordered from your Gopayment account, even though they come with a USB cable it is ONLY for charging.  You cannot use that reader on anything other than a mobile device via bluetooth.

If you want a card reader you can plug into a computer you can use with QuickBooks Online, you need a specific one.  Right now 69.99 through Intuit.  Here is the article about using it and it has links to order the reader.  https://quickbooks.intuit.com/community/Help-Articles/Use-a-USB-credit-card-reader-with-QuickBooks-O...

hmm.

i just posted at https://quickbooks.intuit.com/community/Other-questions/USB-card-reader-for-desktop/td-p/218333 and https://quickbooks.intuit.com/community/Do-more-with-QuickBooks/Magtek-reader/td-p/294253 regarding using the qb21 card reader with quickbooks. have you confirmed that both the readers shown here [https://quickbooks.intuit.com/payments/readers/] don't work via usb?

that magtek reader that you referenced is just a mag stripe swiper, correct? doesn't read chips? if so... why would they not be supporting a chip-reading device in this configuration?

Both readers should also work via usb, wdi. You might need to change your device settings to make it compatible with the readers. I'd recommend contacting our Technical Support Team. They can help you configure the device to make it compatible with the readers: https://community.intuit.com/browse/payments-contact-us.

Feel free to get back to us if you need anything else.

Its on a computer

Hello there, @cristina-nxt-lvl.

I'm here to provide you with ways to ensure you're able to process customer payments using the card reader on your computer.

If you're using the USB Magtek card reader, ensure to install the card reader software into your computer and plugged it directly without the use of any USB hub or extension.

If Issue persists, I'd suggest contacting our Customer Care Team. An agent will further be able to check on the root cause of the issue and further assist you via a secured remote access session.

Here's how to contact us:

1. Visit:https://community.intuit.com/browse/payments-contact-us.
2. Choose QuickBooks Online Payments.
3. Use the number displayed to contact us.

Don't hesitate to leave a post below if you have other questions about processing payments in QuickBooks Online. I'm always here to help.