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reedandt
Level 1

I received a notification that my debit card pin was updated just now. But I never requested this.

 
1 Comment
Kristine Mae
QuickBooks Team

I received a notification that my debit card pin was updated just now. But I never requested this.

It looks like you're referring to QuickBooks Cash, Reedandt. Let me route you to the right department.

 

I suggest reaching out to Payments support so an agent can check the pin update. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Select Get help from a human.
  4. Enter "Debit card pin updated" in the description field, then click Continue.
  5. Select either Chat or Callback.

You can take note of the support hours so you'll get in touch with an agent immediately.

 

Don't hesitate to let us know if you have other concerns. We're just one post away. Keep safe!

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