I think the credit card processing is incorrectly showing a payment was made. What can I do to confirm this? This is urgent!

Welcome to the Community, douglerner.

Thanks for bringing this to our attention. Let me direct you to the right support.

Since Community is a peer user forum, I won't be able to check your account without asking for sensitive information. For security purposes, I'd recommend contacting our phone support for assistance. They can take a look at your account in a secure environment and make sure your questions are addressed accordingly.

Here's how you can reach them: https://community.intuit.com/articles/1145770.

Stay in touch with me if there's anything else you need. I'll be here to help. Have a good one!

I called support and they screen shared with me and stepped me through each invoice and helped fix the problem, which was due to a bug in their new receive payments UI.

At the time I did the processing, the usual "pay by credit card" checkbox option was not there. It was a new UI. The bug was that even though the checkbox was not there, and therefore the option was not checked, QBO went ahead and erroneously marked the invoice as paid. Obviously if no processing took place the invoice should not have been marked as paid.

The support person went with me through each invoice from today and we did the following:

1. Clicked on each payment. The "pay by credit card" checkbox was now appearing, but was unchecked.

2. Checked the box and clicked "save and close" and confirmed that it was ok to proceed even though it was linked to an existing invoice.

Doing this I saw the usual "processing spinning wheel" and the normal confirmation.

And going into the merchant account I could see the processed transactions. Whew.

She said this was safe to do because QBO will never double-process the same invoice, which is one thing I was worried about.

Anyway, 30 minutes with the support person and it was fine.

To "sum up" it was a bug with the new receive payment UI. And the reason they created a new UI was to avoid accidental charges to payment methods you don't want to make use of.