Something seems to be seriously wrong with the credit card processing of invoice in QuickBook Online right now. I'm doing my monthly customer invoicing on the 1st. Every customer who is paying by credit card is immediately showing "paid" the instant I submit for payment. Instantly. No pause to process.
But it's not correct. Even customers who never process because there are always problems with the credit cards are showing paid immediately.
I'm frantically worried that none of my payments have gone through and they are all incorrectly showing paid. This is a huge huge problem if so. It means my company won't have any income at all from the customers who pay by credit card, which is almost all of them!
The status is showing "paid" on these invoices, even for customers where I know that is impossible - for example a customer who has not paid in 3 years.
I'm in a panic here, and of course can't reach anybody at QuickBooks support.
Anybody know what is going on? How can I confirm if any of the payments have actually been processed and which ones have not?
Help!