I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?
So there was some confusion about a customer's payment. I had thought my husband said she paid by check for some past due invoices. So I marked them that way. When I found out she hadn't I voided them. Then we decided to forgo the payments and I deleted the invoices. But now I can't get rid of the credit that is there. And today I made an invoice and collected it via Credit card.
The received payment for the "correct" invoice I made today doesn't show in received payments. However when I click on one of the "received payments" that I voided...only the "correct" one shows. Ugh.
Let me share some information on what happens to your invoice once it is deleted.
First, when invoices are voided it retain the information like the date, the items, the name of the customer, invoice number etc. QuickBooks just zeroes out the amount of the voided transaction. Currently, voided invoices cannot be "unvoided".
To get the details of the deleted invoice, you can open your Audit Trail report. This lists each accounting transaction and any additions, deletions, or modifications done to your company file.