I wonder if it's possible my payment got reimbursed because the payment was made using a personal credit card of someone who is no longer with our companey.

Hi usernicole2!

Thanks for reaching out to us. Allow me to assist you with your subscription.

First, let's make sure that this not going to happen again. You'll want to update the credit card by following these steps:

1. Go to the Gear icon, then select Account and settings.
2. From the Billing & Subscription tab, select Edit (Pencil icon).
3. Edit the payment method used for QuickBooks Online billing including the expiration date, billing address, account holder name.
4. Save it.

With regards to the reimbursement, I suggest you seek some help from our Support Team to see if they have a workaround for it. They have all the tools needed to check the details of your billing history.

Also, what I can recommend is to make an internal agreement. Since you already updated the billing details, you'll want your company to reimburse him/her.

I've added some links you can check. These will show you more details in handling the billing info as well if there's a need to update some account details:

• Manage billing, payment, and subscription info in QuickBooks Online

• Change your business name, contact info, or EIN in QuickBooks Online

Keep your posts coming if you need more help. I'll be here!

Hi Alex,

Thank you for your assistance.

I will update the payment option following your guidance.

With regards to the reimbursement, could you please let me know how to contact your Support Team?

I appreciate your support.

Hi Alex,

Thank you for your assistance.

I will update the payment option following your guidance.

With regards to the reimbursement, could you please let me know how to contact your Support Team?

I appreciate your support.

Let me chime in and gladly walk you through the process of contacting our support team, @usernicole2.

As much as I would love to do the process, we have limited tools here in the Community. That being said, let me route you to our representatives. They have the necessary resources to open your account in a secure environment and help you with the reimbursement. 

To reach them, here's how:

1. In your QuickBooks Online account, select the (?) Help icon.
2. Choose the Assistant tab.
3. Click the Talk to a human option then, type it again in the field.
   
   
4. Select the Get help from a human link.
   
   
5. Choose either to Chat or Callback.
   
   

For more info, feel free to visit this article: QuickBooks Online Support. It also covers our support hours and types. 

You'll want to request a return for a QuickBooks product you purchased. You may visit this page for detailed steps: Request a refund for your QuickBooks product.

Please let me know if you have other questions about your QuickBooks billing. I was a few clicks away to help. Thanks for coming, and keep safe!

Thanks a lot for your guidance. I will try.

Hey there, @usernicole2. 

Please let us know how it goes. We are always around any time you need a helping hand.

Have a wonderful day ahead. Take care!