Imported bank transactions vs receive payments

:)

It’s nice to see new users here in the Community, jleigh37!

Thanks for elaborating the situation. You’re already on the right track; there are just some few steps we need to include in-between. I’ll be here to lend a hand.

When the earnings’ transactions are downloaded from your bank into QuickBooks Online, the default account used is Unrecognized Income. From there, the program already recognizes it as money-in type of deposits.

Your way of breaking out those customers’ services via invoices and marking them paid are correct. You only need to match those payments to the downloaded deposits to avoid duplicates.

Here’s how:

1. Go to Banking in the left panel, select Banking.
2. In the For Review tab, click the bulk deposit.
3. Choose the Find Match radio button (see screenshot 1 below).
4. Pick the correct dates in the From and To
5. Put a check mark on the payment boxes you want to match (see screenshot 2 below).
6. Click Save.

I’ve added an article below for additional reference:

How to add and match downloaded banking transactions

By doing these steps, you should now be able to manage those transactions without duplicates.

The Community is always here to help you with any QuickBooks concerns. Don’t hesitate to post here at any time and I’ll around.

Cheering you and your business to continued prosperity.

Thanks for asking this question. This has been my dilemma as well. Unsure how to handle these types of transactions. I did a google search on this topic and it brought me straight to this question/answer feed. So glad that Intuit's community comes up in google searches.

These are the kinds of stories we love to hear, @Angela Mays!

It’s awesome to hear that you’re having an easy time with our program, as our goals was to make it as easy to use as possible. With QuickBooks, taking charge of your financial tracking is as easy as a few taps and swipes of a finger. 

If there are any features, you haven’t tested out yet, I think you’ll really enjoy our free video tutorials. They demonstrate how to find and use every aspect of QuickBooks Online: Video Tutorials for QuickBooks Online.

Also, be sure to check out these articles for tips on how to unlock the app's full potential: Help Articles for QuickBooks Online.

Always feel free to leave your post if you have other questions. The Community and I are always here to help.

Hi! Thank you for the answers you shared! 

How about if you have already added the deposit and you want to match it to an open invoice? Like, the deposit has been made months ago and the previous bookkeeper did not match it and I have to match it now because if not I will only create a duplicate transaction for it thru receive payment. Thank you in advance!

Oh wow I actually figured out how to do it using the same Match option!