is there a setting we can change so that fees are given over to the customer paying online
instead of the company losing money over fees?
Hi there, @Majestic Pools.
Great day and thanks for posting in the Community.
Credit card processing fees are charged every time you do online payment. I can share some ideas on how your business can save a lot over online payment fees.
Since there aren't any settings in QuickBooks to automatically charge these fees to the customers, you can raise your price slightly by a small percentage to cover the cost of credit card users.
Another way is to charge your customers who opted to pay online with a convenience fee, then add those fees to their total. For further guidance in recording payments and processing fees, refer to this article: Choose Where to Record Payments and Processing Fees for QuickBooks Payments.
You can also read and learn about the tips and tricks in processing credit cards to help you take control of the processing fees with QBO.
Let us know if there's anything you need. We're always happy to assist you. Enjoy your weekend!