cancel
Showing results for 
Search instead for 
Did you mean: 
the_tile_setters
Level 4

invoice and pmt

I'm using QB Premier Contractor edition 2019

 

I accepted payment for an invoice  and chose the wrong invoice. How do I undo that so I can choose the correct invoice? The 2 invoices have the same customer name and amounts, the difference are the invoice numbers.

Solved
Best answer April 04, 2021

Best Answers
Mark_R
QuickBooks Team

invoice and pmt

Correcting a customer's payment that was applied to the wrong invoice is easy, @the_tile_setters.

 

You'll want to find and open the payment transactions and put a checkmark on the correct invoice. This way, the payment will post on the correct one. Please be guided to the detailed steps below:

 

  1. In your QuickBooks Desktop, go to the Customers menu.
  2. Select Customer Center.
  3. Choose the customer where you applied the payment.
  4. In the Transactions tab, find and open the payment transaction.1.PNG
  5. In the Customer Payment window, remove the checkmark from the wrong invoice and transfer it to the correct one.
  6. Click Save & Close.2.PNG

I'm adding this article for more guidance: Resolve common issues when applying a payment towards an invoice.

 

Also, just in case you accidentally apply a credit to an invoice, here's an article you can read to learn how to unapply it: Remove or unapply a credit from an invoice or bill.

 

Should you need any assistance managing your customer's transactions, I'm available here to help any time!

View solution in original post

5 Comments 5
Mark_R
QuickBooks Team

invoice and pmt

Correcting a customer's payment that was applied to the wrong invoice is easy, @the_tile_setters.

 

You'll want to find and open the payment transactions and put a checkmark on the correct invoice. This way, the payment will post on the correct one. Please be guided to the detailed steps below:

 

  1. In your QuickBooks Desktop, go to the Customers menu.
  2. Select Customer Center.
  3. Choose the customer where you applied the payment.
  4. In the Transactions tab, find and open the payment transaction.1.PNG
  5. In the Customer Payment window, remove the checkmark from the wrong invoice and transfer it to the correct one.
  6. Click Save & Close.2.PNG

I'm adding this article for more guidance: Resolve common issues when applying a payment towards an invoice.

 

Also, just in case you accidentally apply a credit to an invoice, here's an article you can read to learn how to unapply it: Remove or unapply a credit from an invoice or bill.

 

Should you need any assistance managing your customer's transactions, I'm available here to help any time!

the_tile_setters
Level 4

invoice and pmt

I did the steps you laid out in your reply. But for the invoice that wasn't supposed to be marked as paid still shows up as paid in other areas like statements. how do i fix that?

thank you for your help

AlexV
QuickBooks Team

invoice and pmt

Hi the_tile_setters!

 

When you edit the payment and apply it to a different invoice, the original invoice will be removed and it'll remain open. The first thing we need to make sure of is that your QuickBooks Desktop isn't set to automatically apply payments to the oldest open invoice. Here's how to check it:

  1. From the Edit menu, select Preferences.
  2. On the left pane, select Payments then go to the Company Preferences tab.
  3. On the Receive Payments section, check or uncheck the Automatically apply payments as preferred.

 

Also, it's possible why it's still showing as paid is because of the damaged file. Let me show you how we can fix it by running the verify and rebuild tool.

 

Before you get started, make sure to backup your company file. Then follow these steps:

  1. Go to the Window menu and select Close All.
  2. From the File menu, hover over Utilities and select Verify Data.

Once done, please wait for it to load. Then, proceed to the next steps:

  1. Go back to the File menu and Utilities.
  2. This time, Rebuild Data.
  3. Click OK when you get the message "Rebuild has completed".

For the detailed steps on how to use this tool, please check this link: Verify and Rebuild Data in QuickBooks Desktop.

 

Also, I've added more links you can browse. These will discuss more on what to do with data damage and payment issues:

Need more help? Keep on posting here and we'll reply as soon as we can. Take care!

the_tile_setters
Level 4

invoice and pmt

I did exactly the steps you have listed and now my bank register is completely screwed up. I don't even 

know where to start to fix it. The balance is now way off. Do you have any idea how much work it was to keep my books perfect? Now What? On top of that, I don't have time for this! I'm too busy installing tile. Now what?

MariaSoledadG
QuickBooks Team

invoice and pmt

 I can see how valuable is your time that's why you want this taken care of, the_tile_setters.

 

Reapplying a payment can be done by making sure that you're selecting the correct invoice. Then, ensure that there are no duplicate payments made so you'll not encounter issues with your bank balance. To re-apply payments to the correct transactions, you can simply follow the steps below.

  1. Open the invoice that the payment shouldn't have been applied to.
  2. Go to the Reports tab and select Transaction History.
  3. On the Transaction History window, select the payment and select Go To.
  4. On the Customer Payment window, remove the checkmark(s) from the invoice(s) that the payment shouldn't have been applied to.
    Note: If necessary you can edit the amount in the payment column by clicking on the amount and changing it.
  5. Put a checkmark on the invoice(s) that the payment should be applied to.
  6. Select Save & New.
  7. This will apply the payment to the invoice(s) you selected and remove it from the original invoice it was applied to.

You'll also want to reach out to our support team for assistance. They'll be able to pull up your account in a secure environment and help you where to start to fix the issue. 

  1. Select the Help menu.
  2. In the Assistant window, enter Talk to a human.
  3. Enter your brief concern in the field.
  4. Type in/click I still need a human until you see the Get help from a human option.
  5. Choose a way to connect with our support.

I've attached and recommended the same article provided by my colleague that can possibly fix the issue. Resolve Common Issues When Applying a Payment Towards An Invoice.

 

For reference, please visit these help articles in case you need additional resources in QuickBooks Desktop.

 

Fill me in and keep in touch if you need further assistance with the process. The Community is always right here to cater to all your need. Have a good day!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up