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Level 2

Invoice does not show credit applied when customer clicks "Pay Online"

I am using QuickBooks 2020 for Mac and when I send an invoice via email for the customer to pay it online, it is asking them to pay the full amount, even though the invoice has a credit applied. They can see the credit applied in the invoice (screenshot attached) but when they click on the PAY ONLINE link it asks for the full amount. Can someone let me know how to fix this?  I know the customer can manually change the amount when they pay online but that's not ideal. Thanks!

Solved
Best answer May 26, 2020

Best Answers
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QuickBooks Team

Invoice does not show credit applied when customer clicks "Pay Online"

Thanks for providing us with a screenshot, @beta-brain.

 

Let perform some troubleshooting steps to isolate this issue. I recommend deleting and recreate the invoice then send it again to your customer.

 

However, if the issue persists, I suggest contacting our Merchant Support team. They have the right tools to securely look to your account and investigate this matter.

 

Additionally, I got you this article that provides detailed information on how you can personalize your invoice: Use and customize form templates.

 

You're always welcome to post here anytime you have other concerns. I'd be happy to work with you. Have a wonderful day and take care!

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Invoice does not show credit applied when customer clicks "Pay Online"

Thanks for providing us with a screenshot, @beta-brain.

 

Let perform some troubleshooting steps to isolate this issue. I recommend deleting and recreate the invoice then send it again to your customer.

 

However, if the issue persists, I suggest contacting our Merchant Support team. They have the right tools to securely look to your account and investigate this matter.

 

Additionally, I got you this article that provides detailed information on how you can personalize your invoice: Use and customize form templates.

 

You're always welcome to post here anytime you have other concerns. I'd be happy to work with you. Have a wonderful day and take care!

View solution in original post

Highlighted
Level 2

Invoice does not show credit applied when customer clicks "Pay Online"

Thanks, I'll check with the Merchant Support team.

Highlighted
Content Leader

Invoice does not show credit applied when customer clicks "Pay Online"

I'm glad to see you were able to receive the necessary info you needed to get going in the right direction, beta-brain. Feel free to reach out here in the Community any time you need an extra hand.

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