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Level 1

Invoice not showing Prior Amount billed

We typically do multiple bills off of an estimate - doing percentages from different items. Most invoices will show the previous amount that has been billed for that item. 

 

That is still the case for every customer and job except one specific job. It does not show previous amount billed, even on invoices that when originally printed did show that line.

 

I have checked to make sure that the estimate was not deleted (breaking the link), so that is not the issue here. 

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QuickBooks Team

Invoice not showing Prior Amount billed

Greetings, SignetBuilders.

 

Welcome aboard in the QuickBooks Community. I’m here to help make sure your invoices show the previously billed amount.

 

In situations like this, you’ll need to run the Verify and Rebuild Data utilities. Verifying the data will check any damaged transactions or lists in your company file, and rebuilding it will resolve any problems detected in your account.

 

To verify the data:

  1. Go to File at the top menu bar.
  2. Select Utilities.
  3. Click on Verify Data.

Once an error is found, you'll need to continue with rebuilding the data. Here’s how:

 

  1. Go back to the File menu.
  2. Select Utilities.
  3. Click on Rebuild Data.
  4. Then you'll be prompted to create a backup copy of your company file.
  5. Once done, click on OK.

For more information about the process, check out this article: Resolve data damage on your company file.

 

Otherwise, you need to get in touch with our Technical Suppport Team. They have the tools to determine what's causing the issue and help you get back to business in no time.

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click on the Get Phone Number button to see the support number.

If you have additional questions about working in QuickBooks. Please know that I'm always ready to help. Have a great day ahead.

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