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fournie
Level 1

Invoice Payments not matching deposit

I am unable to match a deposit in my bank feed with a received payment of an invoice. I have created an invoice and received payment in "undeposited funds." I have clicked on the deposit transaction in my review banking and tried to match it to the payment/invoice, but nothing shows up. I double checked the date and amount of invoice, payment and deposit. I have reconciled the deposit previously. Do I need to take any steps to undo the reconciliation for it to match the payment? I have also tried creating another invoice and matching to an unreconciled deposit in my bank feed, but even then, no invoice/payments show up to match with. Why are the payments not showing up in matching? I have a basic quickbooks online account.

1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

Invoice Payments not matching deposit

I've got some steps we can perform to match the deposit from your invoice payment, fournie.

 

I appreciate you for performing some troubleshooting steps to match the downloaded transactions into the existing one. When receiving a bank deposit, we need to link them to an invoice. This ensures accurate records and helps avoid errors when reconciling your accounts.

 

To link a deposit to an invoice, let's make sure we meet the following criteria below:

 

  • There's an invoice for the customer.
  • Payment hasn't been entered and linked to the invoice.
  • The payment was entered through Bank Deposit instead of Receive Payment.

 

Since you already created payment to an invoice, let's delete it in your account. We can't link a deposit if the invoice is marked as paid.

 

Here's how: 

 

  1. Go to Sales on the left side menu.
  2. Select the Invoices tab.
  3. Locate the invoice of your customer.
  4. Click the 1 payment made link and the date link to open the invoice payment page. 
  5. Tap More.
  6. Choose Delete to remove the payment.

Once done, let's locate and edit the deposit in your register. Then, apply it as an invoice payment. Just follow the steps and details in this article: How to link a deposit to an invoice.

 

To learn more about reconciling your account accurately, just refer to Reconcile an account in QuickBooks Online article.

 

That'll do it. I'll be right here to continue helping if you have any other concerns or questions in QBO. Assistance is just a post away. Have a great weekend. 

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