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jvvci05
Level 2

Invoice reminders

I have my Quickbooks Online set up so clients who have not paid their invoices should receive invoice reminders on the day they are due, and also a few days later. My settings show that these reminders are scheduled, but the reminders are not sending. How do I fix this?

2 Comments 2
Catherine_B
QuickBooks Team

Invoice reminders

Thanks for always reaching out to the Community, jvvci05.

 

As I checked in our system, we currently have an investigation about invoice reminders not being sent. I suggest reaching out to us so we can aff your account to the notification list. Once there are updates we will notify you through email. 

 

Here's how to contact us: 

 

  1. Select the Help icon at the upper-right.
  2. Click Contact Us.
  3. Enter a brief description of your concern something like invoice reminders not sent to the customer.
  4. Click Let's talk and choose the convenient way you'll want to get in touch with us.

 

If you have the QB Assistant option, just enter talk to a human twice and click Contact Customer Support. Follow the onscreen instructions until you'll see the options on ways you can contact us. 

 

I'll be adding this link that will give you more details about our available hours and different support types: QuickBooks Online Support.

 

Once the issue is resolved, you can do next is to resend the invoice reminders manually to existing transactions or you'll want to create and email your customer statements of open invoices and aging ones. 

 

For other concerns and helpful tips, please reply to this thread. I'm always here to help you. Take care!

jvvci05
Level 2

Invoice reminders

I did the online chat. The person wasn't able to help me and the chat timed out after an hour with no answers.

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