Invoices are not updating the status. Invoices that have been sent are still showing draft. Invoices that have been paid are still showing draft.

Invoices will appear as drafts if you're not connected to QuickBooks Payments, @assistant-naylor.

If you're using QuickBooks Payments, invoices are automatically marked as paid once your customer completes payment. However, if QuickBooks Payments isn’t enabled, invoices won’t be marked as paid automatically. You’ll need to update their status manually.

Here's how to manually mark an invoice as paid:

1. Go to Invoices.
2. Locate the invoice you want to update.
3. In the Action column, click the small arrow icon and select Mark as Paid.
4. If you're using a web browser, select Send to send your customer a copy of the paid invoice. On the mobile app, select Email to share the paid invoice with your customer.

If you're already using QuickBooks Payments, note that payments may still be processing. While your customer might have paid the invoice, the funds may not have reached your account yet. In this case, the system cannot mark the invoice as paid until the payment is fully processed.

Please let me know if you have further clarifications.