Beginning in late June and first part of July a number of my clients are not receiving their invoices and/or are unable to open them.
I am using the "recurring invoice" feature for our monthly service invoices but a few of them that didn't receive them are one off invoices.
I had many calls, some were solved by instructing them to click on the print or save bar, which took them to a second page where they would see the top 1/2 of the invoice on the right side, I discovered that if they hovered over the top of the invoice it would bring it up so that the entire invoice could be viewed and/or printed. Some clients told me that their system would not allow downloads and they couldn't print either...the result, I've had to scan the invoices and email them directly to clients.
Unfortunately, as I'm going through my reports I'm discovering that a client with at least 12 invoices never received July or August invoices.
What's happening here? I'm not able to find anything in the community that helps.
I appreciate the complete details about your concern, @Boss1TFT.
I understand that you've been through a lot in resolving your concern. As of the moment, we have an ongoing investigation about the issue with recurring transactions (INV-33954).
Although, I can’t provide you with the exact time-frame on when this will be resolved. Rest assured our Product Engineers are working on the permanent resolution for this ongoing concern.
Also, I’d recommend contacting our Customer Care Team so you’ll be added on the affected user’s list. Once updates are released, it will be applied directly to your account. You’ll also be notified via email.
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