Invoicing via Quickbooks

I got you cover, @Quang Nguyen.

I have some information about the default browser error. You'll need to set Internet Explorer as your default web browser resolved the issue. Let me walk you through the steps.

Internet Explorer 11.0

1. Open Internet Explorer.
2. Tick the Gear icon in the upper right corner (or hit Tools).
3. Select Internet Options.
4. Choose the Programs tab.
5. Under Default Web Browser tap the Make Default button.
6. Click OK.

After making IE your default, update your QuickBooks to the latest release. Just go to Help at the top, then scroll down to Update QuickBooks Desktop. Then, try sending an invoice using your own email address.

You can check out this article for more information: Connect your email to QuickBooks Desktop.

Also, feel free to browse this link here if you need help with other tasks in QBDT. It has topics with articles that'll guide you along the way.

Let me know if you still have questions or concerns with emailing invoices. I'll be around for you. Take care and have a good one.​​​​​

Thank you for your quick response. I followed your instruction (Set up IE as a default and update QBs to the latest release) and still experienced the same error message. Is there any specialist who can give me a direct call to resolver the issue?

Thank you for your quick response. I followed your instruction (Set up IE as a default browser and update QBs to the latest version). However, I'm still experiencing the same error message. Is there any specialist who can give me a direct call to resolve the issue?

I appreciate all the efforts you've exhausted just to get this working, Quang Nguyen.

I can share another set of troubleshooting steps to fix the issue. Aside from setting Internet Explorer as the default browser, you can try clearing its cache to refresh the connection. QuickBooks uses this browser behind the scenes to connect to our online services. Here's how:
 

1. Open Internet Explorer.
2. Click the Gear icon at the top right of the browser window. 
3. Select Internet Options from the menu, then go to the General tab.
4. Under Browsing history, click Delete, then select the following options:
   
   • Temporary internet files and website files
   • Cookies and website data
   • History
   • Passwords 
5. Select Delete, then close the Internet Options window and Internet Explorer.

However, if the same thing happens, I recommend requesting a callback from our technical supports. This way, one of our representatives can contact you at your convenience and then investigate this issue. Here's how:

1. Open QuickBooks.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Enter a keyword or topic in the search bar, then press Enter.
4. Click Contact Us.
5. Enter the error message that you've encountered in the description box, then select Continue or Let's talk.
6. Choose Get a callback.

Our supports are available from Monday to Friday, 6:00 AM to 6:00 PM Standard Pacific Time.

Additionally, here's an article that you can read to customize the invoices that you send to your customers: Use and customize form templates.

Do let me know if you need more help in completing your other tasks. Simply add the details in the comment section and I'll get back to you as soon as I can.