Hi, ptaylor5. I completely understand how frustrating it must be to have all of your deposits withheld for an entire month. Let’s work together to get this resolved as quickly as possible.
QuickBooks Payments occasionally reviews accounts to ensure compliance and security. Holds on deposits can occur if there’s unusual activity, missing verification, or pending documentation. These reviews are in place to protect both your business and your customers.
Have you had a chance to check your email? We usually send notifications there explaining why a payment is on hold, along with instructions on how to resolve the issue. You may be asked to provide additional documents, which could include (but are not limited to):
- A copy of the original invoice you sent to your customer.
- A copy of your bank statements for the last 6 months.
Note: If you don’t have 6 months worth of bank statements, you may send us what’s available. You may also include any statements from a previous processor.
Next, visit the Resolution Center in QuickBooks, respond to any questions from our team, and submit the required documents. You can also refer to this article for guidance: Learn about funds on hold.
Please let us know if you need any additional assistance. We’re here to help.
