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Level 1

Is anyone having a problem recording payments?

When I click on "receive payment" in the Actions section of an account nothing happens. Can I get assistance with that issue?
1 Comment

Is anyone having a problem recording payments?

I'm here to lend a hand, @mdobson-caringpe.


We haven't received any reports regarding any issues with the receive payment function in QuickBooks Online (QBO).


When QuickBooks has unexpected behavior, it is recommended to use a private browser. There are times that the browser is full of frequently-accessed page resources that cause the system to act unusual behavior. 


Here's how to open it:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once done, try open your QBO account again and try to receive payment. Check to see if it works. If yes, then your main browser causes this kind of issue. To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.


However, if the issue persists, I recommend using another supported and up-to-date browser. Then, receive payment again through the + New button in the left menu.


To learn more on how to receive and categorize invoice payments, see this article: Record invoice payments in QuickBooks Online.


For future reference, adding some link which you may find helpful:

 Please keep me posted how things go on your end. I want to ensure this gets resolve for you. I'm always here to help. Take care. 

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