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Level 1

Is there a card reader that works with the I Phone 11 Pro

 
7 Comments
Moderator

Is there a card reader that works with the I Phone 11 Pro

Yes. There's a card reader for your iPhone 11 Pro, fndjr33.

 

The card reader in QuickBooks works with an iPhone iOS 10.0 or above and with Android operating on 4.1 JellyBean or above. That being said, we have a different type of card reader that fits well with your device.

 

These are some of the things to consider when choosing the right mobile credit card:

 

  • Cost of the card reader
  • Transaction fees
  • Deposit time
  • Smartphone/tablet compatibility
  • Security features
  • Synchronization with an accounting system

 

You can take a look at these articles for the different rates and how you can order a card reader: 

 

 

Let me know if you still have other concerns with card reader. I'll be happy to hep you out!

Level 2

Is there a card reader that works with the I Phone 11 Pro

I get these messages when trying to connect my Bluetooth card reader. Worked fine on an older iPad for POS at our store but I ordered the newer contactless, chip, and mag stripe card reader for the store since it has more options and sits more nicely on a counter, thinking I could take the more mobile original Bluetooth card reader with me on calls, but I get these attached messages when trying to connect. But my Bluetooth is on, and I have no issue connecting to a variety of other bluetooth devices. Any ideas? iPhone 11 Pro, iOS version 14.0.1 I guess I can only post one photo but I get two messages, one is that I need to turn Bluetooth on. One is the attached pic. Thank you. 

QuickBooks Team

Is there a card reader that works with the I Phone 11 Pro

Hey there, @tyler11.

 

Thanks for following the thread. I'm happy to help you resolve these errors and connect your Bluetooth card reader. 

 

Since you've stated that your Bluetooth is on and you're able to connect to a variety of other Bluetooth devices, let's update the QuickBooks GoPayment and Online mobile app. If the app isn't up to date, it can cause connection issues when using Bluetooth. I've included the steps below to update the app for iPhone users. 

 

1. Launch your App store, then click on Updates

2. Hit Settings, then General

3. Select Software Update

 

Once the update has finished, let's go ahead and turn the mobile card reader off then back on again. After the card reader is back on, try connecting the Bluetooth. Please note: After restarting the card reader, be sure to check that Bluetooth is still on. 

 

That should do the trick! Please let me know if you have any questions or concerns. I've also included a troubleshooting guide below that you can use for future references. 

 

Don't hesitate to reach back out to the Community any time you need a helping hand. We're always here for you. Enjoy the rest of your day!

 

 

Level 2

Is there a card reader that works with the I Phone 11 Pro

The way you explain isn’t quite how my App Store works. But I’ve checked for an update and the app is apparently up to date. I have auto updates on and I double checked and there is no newer app update.  My phone is up to date. Not sure what else I can do. 

QuickBooks Team

Is there a card reader that works with the I Phone 11 Pro

Hi there, @tyler11.

 

Let me provide you information about the features and compatibility of the card reader.

 

You can visit this article to check the card reader features and compatibility: QB21 and QB31 Bluetooth card reader features and compatibility.

 

If your card reader is compatible and you still get the error, you can our QuickBooks Support to check your account in a safe environment. Let me assist you on how to contact our support:

 

  1. Go to the Help icon.
  2. Click the Contact Us button.
  3. Enter your concern in the field, then hit Let's talk.
  4. Select either Start a chat or Get a call.
  5. Fill up all the information needed.
  6. Click Submit or Confirm my call.

 

Please check this article to learn more about the support hours.

 

I've also added an article to help you set up your card reader for QuickBooks Go Payment.

 

Please know that I'm always around here in the Community to help. Take care, and have a great day.

Level 2

Is there a card reader that works with the I Phone 11 Pro

 
Level 2

Is there a card reader that works with the I Phone 11 Pro

DELETING THE APP AND REINSTALLING WORKED ON THE FIRST TRY.  NOT MENTIONED IN REPLIES OR LINKS PROVIDED BUT I TRIED IT AND IT SOLVED MY ISSUE. 

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