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I have a customer with a credit memo and they have asked us to issue a check for the balance. I can't figure out how to match the check with the memo so the customer has a zero balance.
You can record a refund to your customer using Check to offset the customer’s open credit. Let me show you how.
First, record the refund check:
Next, pair the Check with the credit memo.
Please check this article for more details: Record a Customer Refund.
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