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Level 2

Issue with Entering a Refund from a Vendor: Shows Multiple Negative Expense

Hi folks, I have been stuck in this situation for a few days. A vendor (a lawyer) charged my company $1,000. I paid them using a check. Later I got a refund of $955. I followed this guide: Enter a refund from a vendor

here https://quickbooks.intuit.com/learn-support/en-us/vendor-credits/enter-a-refund-from-a-vendor/00/335...

 

I followed it and sure enough, I was able to reconcile with no issue, and my financial reports seem to be fine. However, when I go into the vendor menu, I found that the vendor was carrying a total of -$1910, but with no open or overdue balance. A screenshot is here: 

 

Screen Shot 2020-04-10 at 19.36.11.png

The initial bill $1,000 was paid with the check which made sense. But what's up with the  $-1910.00? Shouldn't the total be $0? Am I doing something wrong here? Please help me. Thanks everyone!

Solved
Best answer April 10, 2020

Best Answers
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Level 15

Issue with Entering a Refund from a Vendor: Shows Multiple Negative Expense

@andrewqin47 

 

You had a bill, and you paid it, that part is done.

You got a refund, make a deposit in the bank account of your choice and use the vendor expense account as the source account for the deposit. The same expense account you used when you entered/paid the bill.

delete whatever entries you made first, and insure that the payment for the bill is applied to the bill.

View solution in original post

3 Comments
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QuickBooks Team

Issue with Entering a Refund from a Vendor: Shows Multiple Negative Expense

Welcome to the Community, @andrewqin47.

 

Did you connect the Bank Deposit to the Vendor Credit? If so, let's try some troubleshooting to see if this behavior is from a browser-related cause. 

 

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and take a look at the Vendor's List.

 

If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

 

Let me know how this goes for you. If the issue persists, please don't hesitate and reach back out to me! I'll keep an eye out for your response.

Highlighted
Level 2

Issue with Entering a Refund from a Vendor: Shows Multiple Negative Expense

Hi Ashley,

 

Thanks for the response. My bank was not connected to QB when these transactions incurred. I tried your method and it did not work for me. The total balance is still $-1,910.00. All the transactions and entries were manually keyed in.

Highlighted
Level 15

Issue with Entering a Refund from a Vendor: Shows Multiple Negative Expense

@andrewqin47 

 

You had a bill, and you paid it, that part is done.

You got a refund, make a deposit in the bank account of your choice and use the vendor expense account as the source account for the deposit. The same expense account you used when you entered/paid the bill.

delete whatever entries you made first, and insure that the payment for the bill is applied to the bill.

View solution in original post

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