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Level 1

Issues with invoice details displayed on emailed invoices.

My Quickbooks program has quit sending invoices and estimate. I have always just hit the email tab in quickbooks to send these to customers but I have been getting an email error message each time I attempt this. Any suggestions on how to fix this?


1 Comment 1
QuickBooks Team

Issues with invoice details displayed on emailed invoices.

Hello there, kfab.


Thanks for reaching out to the Community space. Let me address your concern as to why you're unable to send your customer's invoice and estimate through email.


Currently, there is an ongoing investigation taking place and our technical team is diligently working to look for a fix. In the meantime, let's perform some basic troubleshooting to better isolate the issue.


The information you need for making sure everything is set up correctly in your QBO account is listed below.

  • Ensure that company email and all customer-facing email fields are complete, has the correct format, and do not contain prefixes.
  • Confirm that the email address format is correct in the location tracking information (skip if you're not using location tracking).
  • Turn off Attach Invoice as PDF.
  • Ensure there's no special character on your invoice.

Other necessary troubleshooting steps to resolve the issue can be found through this link:


If the same problem persists, I'd suggest getting in touch with our Customer Care team to have your account added to the list of affected users. If there are changes and fixes provided, you'll be notified through email.


Let me know if there's anything else you need. I'll be around to help. Wishing you the best!

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