cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Issuing refund check for multiple credit memos?

How can I issue one check, for one customer with multiple credit memos?? Right now they are both sitting in my check register "to print".....Thanks!

Solved
Best answer March 18, 2019

Best Answers
Highlighted
Anonymous
Not applicable

Issuing refund check for multiple credit memos?

Edit one of the checks to be the total of both checks.

Then delete the other check.

Then use Receive Payments to apply the open credit memo and refund together.

View solution in original post

9 Comments 9
Highlighted
Anonymous
Not applicable

Issuing refund check for multiple credit memos?

Edit one of the checks to be the total of both checks.

Then delete the other check.

Then use Receive Payments to apply the open credit memo and refund together.

View solution in original post

Highlighted
Level 2

Issuing refund check for multiple credit memos?

how do I do the receive payment part?? After I write the check??? Do I put an amount in the box in the recv payment part?

 

thanks!

Highlighted
QuickBooks Team

Issuing refund check for multiple credit memos?

Glad to hear again from, @wrboutros.

 

I'd like to take this opportunity furnish you with additional details on how you can issue a refund check for multiple credit memos to your customer. Let's get started! 

 

First, let's create the credit memo one by one. 

  1. Click the Customers menu.
  2. Choose Create Credit Memo.
  3. Select the name of the Customer:Job.
  4. Enter the credit memo details.
  5. Click Save and Close.

Once all the credit memo's are created, you can now write a check with the total amount of the refund. Here's how:

  1. Go to Banking.
  2. Select Write Checks.
  3. Choose the Bank account where the check will be posted.
  4. Enter the name of the customer in the Pay to the Order of.
  5. Type in the total amount of the refund or credit.
  6. In the section for Memo, enter the Credit Memo numbers.
  7. Go to the Expenses tab.
  8. Choose Accounts Receivable in the Account column.
  9. Enter the amount of the refund and the name of the customer.
  10. Click Save and Close.

Let's now link the credit memo to the check to avoid getting open credit memos and an unapplied refund checks. Here's how:

  1. Go to the Customer menu.
  2. Select Receive Payments.
  3. From the Received from drop-down, choose the Customer.
  4. Click Discounts And Credits.
  5. In the Available Credits section, mark the check you created, then select Done.
  6. Select Save & Close.  

That should do it! Feel free to visit us here in the Community if you have other questions about processing refund for your customer. I'm always here to help.

Highlighted
Anonymous
Not applicable

Issuing refund check for multiple credit memos?

@IamjuViel 

No, your steps won't do it.  They will leave open credit memos and an unapplied refund check.

 

This will cause issues for AR reports and any cash basis reports including financial statements including the P&L and Balance Sheet.   On the P&L, for example, your income will be overstated and so you will have the wrong information for managing your business and you will overpay your taxes.

Highlighted
Level 2

Issuing refund check for multiple credit memos?

THANK YOU A BUNCH!!!!

This really helped!!

Highlighted
QuickBooks Team

Issuing refund check for multiple credit memos?

Hi RebeccaH,

 

I'm glad that the steps provided by my colleague above were able to able to help you. If you need additional assistance in completing your task with QuickBooks in the future, please don't hesitate to visit the Community again.

 

It's always our pleasure to help. Cheering you and your business to continued success!

Highlighted
Level 1

Issuing refund check for multiple credit memos?

Followed the instructions and created the credit memo, printed the check, but when I go to link the credit memo to the check to avoid having an open credit memo, I am unable to CLICK on Discounts and Credits. The Unused credit box still reflects the amount of the refund check ($2257.50) but their statement reflects double that (-$4515). 

Highlighted
Level 1

Issuing refund check for multiple credit memos?

Followed instructions to create credit memo, printed refund check for $2257.50. Now trying to link the credit memo to the check to avoid open credit memo. The CLICK Discounts and Credits Tab is not available to click/select. Also, the customer statement now reflects a balance of -$4515 (double the refund).               Please kindly let me know how to correct. 

Highlighted
QuickBooks Team

Issuing refund check for multiple credit memos?

Hi @plzhlp,

 

Consider me a detective on the case of that customer refund. First, let's check if you have data damage since you're unable to click the discounts and credits tab. Here's how.

 

  1. Go to File.
  2. Select Utilities, and then Verify Data.
  3. Click OK when prompted. After that, you'll get a message if you're file has data damage.
  4. If damaged, you can continue rebuilding your file to fix it.
  5. Go back to File, Utilities, and then Rebuild Data

Restart your computer once done. Then, check if you can now click the discounts and credits tab.

 

As with your doubled refund amount, you can check your customer's transaction list to verify if there are duplicate credits recorded. Here's how to get there.

 

  1. Go to Customers at the top, then Customer Center.
  2. Select the customer's name, then change the Show drop-down to All Transactions.
  3. Change the Filter By drop-down to All, and the Date drop-down to This Fiscal Year.

Once checked, you can delete the duplicate transactions to correct the customer's balance. To learn more about creating customer refund at this link here: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

I've also added screenshots for your reference.

 

I'll be sharing with you our page on voiding customer payments that I'm sure you'll find helpful. It has information and steps that'll guide you through the process.

 

Should you have other questions or concerns, please don't hesitate to reach out anytime. I'll be around to assist you every step of the way. Take case and I wish you have a good day.

 

 

Need to get in touch?

Contact us