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Level 2

Issuing refund check for multiple credit memos?

How can I issue one check, for one customer with multiple credit memos?? Right now they are both sitting in my check register "to print".....Thanks!

Solved
Best answer 03-18-2019

Best Answers
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Anonymous
Not applicable

Issuing refund check for multiple credit memos?

Edit one of the checks to be the total of both checks.

Then delete the other check.

Then use Receive Payments to apply the open credit memo and refund together.

View solution in original post

4 Comments
Highlighted
Anonymous
Not applicable

Issuing refund check for multiple credit memos?

Edit one of the checks to be the total of both checks.

Then delete the other check.

Then use Receive Payments to apply the open credit memo and refund together.

View solution in original post

Highlighted
Level 2

Issuing refund check for multiple credit memos?

how do I do the receive payment part?? After I write the check??? Do I put an amount in the box in the recv payment part?

 

thanks!

Highlighted
QuickBooks Team

Issuing refund check for multiple credit memos?

Glad to hear again from, @wrboutros.

 

I'd like to take this opportunity furnish you with additional details on how you can issue a refund check for multiple credit memos to your customer. Let's get started! 

 

First, let's create the credit memo one by one. 

  1. Click the Customers menu.
  2. Choose Create Credit Memo.
  3. Select the name of the Customer:Job.
  4. Enter the credit memo details.
  5. Click Save and Close.

Once all the credit memo's are created, you can now write a check with the total amount of the refund. Here's how:

  1. Go to Banking.
  2. Select Write Checks.
  3. Choose the Bank account where the check will be posted.
  4. Enter the name of the customer in the Pay to the Order of.
  5. Type in the total amount of the refund or credit.
  6. In the section for Memo, enter the Credit Memo numbers.
  7. Go to the Expenses tab.
  8. Choose Accounts Receivable in the Account column.
  9. Enter the amount of the refund and the name of the customer.
  10. Click Save and Close.

Let's now link the credit memo to the check to avoid getting open credit memos and an unapplied refund checks. Here's how:

  1. Go to the Customer menu.
  2. Select Receive Payments.
  3. From the Received from drop-down, choose the Customer.
  4. Click Discounts And Credits.
  5. In the Available Credits section, mark the check you created, then select Done.
  6. Select Save & Close.  

That should do it! Feel free to visit us here in the Community if you have other questions about processing refund for your customer. I'm always here to help.

Highlighted
Anonymous
Not applicable

Issuing refund check for multiple credit memos?

@IamjuViel 

No, your steps won't do it.  They will leave open credit memos and an unapplied refund check.

 

This will cause issues for AR reports and any cash basis reports including financial statements including the P&L and Balance Sheet.   On the P&L, for example, your income will be overstated and so you will have the wrong information for managing your business and you will overpay your taxes.

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