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Experienced Member

It has now been seven days where the 'Connect to PayPal' app has not worked. A ticket has been made with QB support, when will it be fixed?

1 Comment
QuickBooks Team

Re: It has now been seven days where the 'Connect to PayPal' app has not worked. A ticket has bee...

Thanks for taking the time to reach out to the QuickBooks Community, @MarkF.


I'm here to help provide some update about the connect to PayPal app in QuickBooks Online (QBO). 


The error when attempting to connect The Connect to PayPal app issue is still in progress. Our engineers are currently investigating and working on an immediate fix. 


While we're continuing to work on resolving this issue, for the meantime you can attempt to connect the app login to a Chrome Incognito window or any private browser as a workaround. If the same thing happens, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. Once you're with our specialists, please inform them to add you to the investigation number INV-29427.


Here's how to contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

For additional reference, you can check this article: Use the Connect to PayPal app


I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.