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twolfemurphy
Level 1

Liability Payment is stuck in status of "Submitted to Intuit"

My EFTPS password expired, so my liabiliity checks were in a status of "Agency rejected".  I was able to change my password on EFTPS website and "Void rejected e-payment" and then View/Pay the liability again and put in the correct password.

I have one liability check that did not have "Agency rejected".  The status on that one was "Submitted to Intuit" and it was submitted for payment 3 days ago.  I'm not sure how to resubmit this liability check.

Please advise.

Thanks!

Tina

3 Comments 3
Nick_M
QuickBooks Team

Liability Payment is stuck in status of "Submitted to Intuit"

Hey there, twolfemurphy.

 

Thanks for dropping by, I'm happy to help. You'll want to delete the rejected payment so it'll go back to the pay liabilities. Here's how:

  1. Go to the Payroll Center.
  2. Select Pay liabilities.
  3. Under Payment History, open the rejected e-payment.
  4. Click on Delete.

When you check back to the Pay liabilities, you can resubmit the payment there. I would also recommend reaching out to our support team should you need guidance on this process, they'll be able to guide you click-by-click. To reach them, follow the steps found in this article. You can also check out these articles for future reference:

If you have any other questions, or concerns, feel free to post here anytime. Thanks and I hope you have a lovely day. 

twolfemurphy
Level 1

Liability Payment is stuck in status of "Submitted to Intuit"

Hi Nick!  Since it hasn't been rejected yet, it only gives me (2) choices, Print and Close.  The status is "Submitted to Intuit".  It was submitted when my password had expired.  All of the other liabilities that I submitted changed to a status of "Agency rejected" except for this one.

 

Please advise.

 

Thx!

LieraMarie_A
QuickBooks Team

Liability Payment is stuck in status of "Submitted to Intuit"

Hi there, @twolfemurphy.

 

I'd suggest reaching out to our Payroll Support Team. They can take a closer look at your account and confirm the status of that liability check with Submitted to Intuit status. This way, we can move forward to the best possible solution.

 

Here's how:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
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  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

For more details about our support availability, refer to this article: Contact Support

 

You can check read through our guide checking the e-file and e-pay status in QuickBooks Desktop for more information.

 

Additionally, to help manage payroll and keep track of your employee expenses, check out our guide on customizing your payroll and employee reports.

 

Feel free to reach back out if you have any additional QuickBooks questions. We're here to help.

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