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Level 1

License Ownership/Upgrading to 2019

Dear Sirs,

I recently tried to up grade from QB 2016 to 2019. While performing the download I had a problem. So I had to start over and go through the payment process again. I noticed I now I have 2 charges for $219.00 each. Could you verify for me that I was charged twice and if so could you please void one the charges.

Thank You

Mitch Clark

[email address removed]

1 Comment 1
QuickBooks Team

License Ownership/Upgrading to 2019

I appreciate your time checking this with us, @alockit.


I'm here to guide you to the right support and make sure you'll get the best help with the charges on your account. 


As much as I would love to get this handled directly, pulling up your account to check the charges amount requires your company information which I'm unable to do in this public forum for security purposes. 


I encourage you to get in touch with our QuickBooks Customer Support Team. They have additional tools to pull up your account in a secure environment and provide you the details about the charges on your account. 


Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you can check this article: Upgrade to a new QuickBooks Desktop version.


Please know that you're always welcome to post if you have any other questions about your QuickBooks. Have a good one. 

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