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Customer says they have paid & show that it is pending. Nothing has come through on my end showing that it has been paid.
Welcome aboard to the QuickBooks Community, gapls1930.
I'm here to share some information about the turnaround time for customer payments.
The deposit time for credit card payments and ACH Bank Transfer is different. Credit card payments deposit about 2-3 business days and Free ACH Bank Transfer payments deposit about 5 business days.
For more information, you can visit the Payments FAQ section of this link:
If you're still unable to receive the payment in the specified time, please give us a call. Our Merchant Services Team will be able to look into this further. You can reach them through this link:
Let me know if you need more help with the payment, and I'll be sure to get back to you. Reach out to me by clicking the Reply option below.