Using QB Desktop 2020, I have never been able to match a customer's online payment without have to do it manually. I have called tech support a few times and they have been no help whatsoever. Every time I try to match a payment, I get this message:
"A payment you're trying to download can't be matched or recorded. Please record your merchant payments manually."
The fees of course come over just fine, but never the payments. The only payment that has been matched correctly was an ACH payment that I processed myself.