Hello all, I'm a quickbooks online essentials user and for the last few hours I've been having mayor trouble in opening any action window (e.g.: such as creating a new invoice, receiving a payment from a client, or editing a past expense). It simply won't pop up the new window that normally would appear after clicking any of those fore mentioned actions, and I'm pretty sure it doesn't have to do with any popup or firewall security related protections from my web browser because I already tried in many browsers (chrome, firefox and microsofts edge) and in none of them works.
Other actions like reporting, accounting , sending reminders , etc. are working normally.
What shall I do?
Let's get this resolved, @andres_uo. I appreciate you for using other supported browsers to access your QuickBooks Online (QBO) account, and I'm here to help you fix this issue.
I replicated this on my end. I created the transactions that you mentioned above using a QBO Essentials account and it works fine.
To isolate this issue, ensure that your browser is up to date. You can also access your account in a private/incognito window. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues.
If the issue persists, I recommend reaching out to QuickBooks Online Support to report this issue. They'll be able to do further investigation into this concern.
Additionally, you can check out this article to learn more about how to delete browser cache and Intuit-specific cookies to quickly fix issues when using QBO.
Also, feel free to visit this article to learn how to perform a few basic troubleshooting steps: Troubleshooting browser problems.
Feel free to get back to me for follow-up questions about this or if you need other things with QuickBooks. I'll be right here to help. Have a good one!
Thanks for getting in touch.
Unfortunately, I've already tried all your recommendations mentioned in your previous post (updated my web browsers, tried the private/incognito access) and also took a look at both articles you mentioned and followed those instructions but the problem still persists.
I am attaching a short clip to show how the problem manifests, and am also proceding to get in touch with Quickbooks Online Support as you suggested (yesterday I've tried but it appeared a message that no human online support was available, only a bot).
I would appreciate if you can get in touch as soon as possible to help me solve this issue, I'm having a really bad time because lots of transactions are piling up.
It's probably important to mention that this whole issue started simoultaneously when you apparently did an QBO Essencials upgrade, in which the Sales and Clients Tab where split up, now it shows as how it was before yesterday but the problem still persists.
Thank you for providing us with an update, Andres.
I'm here to make sure you get the finest help possible so this gets resolved as quickly as possible.
I suggest contacting our support team. I know you've already reached out to them. However, it's best to contact them again so this gets sorted out. They have the tool to securely look into your account and analyze why you're unable to create a new invoice or record a payment.
You can contact our support team by following the steps outlined by my colleague above. Please ensure to check their support hours to know when agents are available.
When everything is all set, you can utilize these links that can help you bill and smoothly log your customers' payments:
You can always count on me if you need more help with creating invoices or managing your account. I'm just a post away from you. Keep safe and have a great weekend ahead!