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Level 1

Merchant account profile

I need to change the following in my quickbooks merchant center account profile. Email address, phone number, and checking account info. In order to change any of the above, the site wants to send you a security code. How the heck can they send a code, of they won't allow you to change the current, non existent phone number with the new one. Same with the email. and my money has been sitting there as I have a new checking account which can't be edited either.

3 Comments 3

Merchant account profile

I hear you @sruddy. I want to ensure this matter is addressed timely.


Let me start by saying thank you for sharing the screenshot to discuss your concern. Since you're unable to receive the security code and perform the personal information changes you need, I recommend contacting our Customer Care Support.


One of our specialists has the tools to pull up your account information and walk you through how to change them. You can do so by using the phone number stated on your screenshot or by following the instruction stated based on your QuickBooks product in this link: Contact Payments Support.


I've also included this helpful article for a compilation of the commonly asked question while working with your payments account: QuickBooks Payments FAQs.


If you have any other concerns with QuickBooks payments, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe!

Level 1

Merchant account profile

I did the phone call thing before starting this thread. Horrible non productive experience. Call the number given in my screenshot. Then they have to transfer you to another dept. I did this twice. Second time I got a page sent via email to submit info before I could get any changes made. Then the page wants a code that I didn't get in the email so now I'm back to square one. I have wasted a lot of hours on this already, it's a darn shame it's so difficult. I have never had this problem with any vendor before and I have been around for many years. See new photo, no info whatsoever can be changed.

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QuickBooks Team

Merchant account profile

Hello, sruddy. 


I appreciate you for sharing the details and screenshots about your concern. This is a very unusual behavior that happens in QuickBooks. And I know you have already called our support. However, this required pulling up your account, which we're unable to do here in the Community for security reasons. I suggest reaching our Customer support team again. They have the tools that will assist you with the steps to successfully changes on the vendors profile.


You may call us at a time convenient to you, send a message via chat, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays. See our support hours and types for more details about this one. 


Let me know how things turn out after speaking with our phone agents. If you have other questions aside from this, feel free to post a reply below. I'm always here to help. Take care!

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