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vivasinski
Level 1

Merchant Services eCheck Processing Time

Why is it taking so long to process an eCheck via Quickbooks? When I used to give clients the option of paying through PayPal, all credit card and eCheck payments were processed and deposited into my account within 1-3 days. Now with Quickbooks, it's 3 days for a credit card payment and an eCheck has been in "pending" status for three days despite showing that it was "approved" the same day.  I thought QB was coming out with next-day payment processing. 

8 Comments
LucasMicromatis
Moderator

Merchant Services eCheck Processing Time

Hi @vivasinski,

 

Thanks for the question; I would be happy to clarify.  The typical funding time for ACH payments is 5 business days.  Weekends are not counted as business days, so no money is moved on Saturday and Sunday.  As an example, if you processed an ACH transaction on Wednesday, you would likely receive those funds on the following Wednesday.  

 

Intuit is looking to implement faster funding for our accounts; that is happening on a case-by-case, account by account basis.  Should your account be eligible for faster funding, you would receive a notification that an upgrade option is available for you.

 

Thanks,

Lucas

vivasinski
Level 1

Merchant Services eCheck Processing Time

We are on business day four now and it's still showing as pending even though, by your five-business-day  timeline, it should be deposited into my account tomorrow (the fifth business day).  Status for credit card payments change from pending to funded and are then deposited. Why has the status on this payment not changed? 

LucasMicromatis
Moderator

Merchant Services eCheck Processing Time

Good morning, @vivasinski,

 

Since we're still on day 4, that may be why the status hasn't updated.  My recommendation would be, if you haven't received the funds deposited to your account tomorrow, day 5, to contact support.  They will be able to look into your account specifically and determine the status of the transaction.

 

Here is a link to the options for contacting support:

 

Contact Support

 

Thanks,

Lucas

rrichtx77386
Level 1

Merchant Services eCheck Processing Time


@LucasMicromatis wrote:

Hi @vivasinski,

 

Thanks for the question; I would be happy to clarify.  The typical funding time for ACH payments is 5 business days.  Weekends are not counted as business days, so no money is moved on Saturday and Sunday.  As an example, if you processed an ACH transaction on Wednesday, you would likely receive those funds on the following Wednesday.  

 

Intuit is looking to implement faster funding for our accounts; that is happening on a case-by-case, account by account basis.  Should your account be eligible for faster funding, you would receive a notification that an upgrade option is available for you.

 

Thanks,

Lucas


Does "ACH payments" include eChecks?

LucasMicromatis
Moderator

Merchant Services eCheck Processing Time

Good morning, @rrichtx77386,

 

That is correct.  eChecks would be considered ACH payments.

 

Thanks,

Lucas

leif2
Level 2

Merchant Services eCheck Processing Time

The merchant services through Quickbooks is awful.  I literally would have a check deposited faster if my client sent it through the postal service.  This needs to change.  It's like Quickbooks is functioning in the last decade of payment services.  I was charged a fee when a client paid through a debit card, without the fee structure being clearly disclosed.  I actually have to go through a maze of websites to find the appropriate fee structure, and even then it isn't clear that Quickbooks self-employed is the same as Quickbooks online.  The least Quickbooks could do is speed up the processing speed.  I will be circumventing the Merchant Services ASAP.  Maybe it's just the cost of dealing with a large company that doesn't need to be responsive to my clients.  It's embarrassing that my clients have had to wait this long for their payments to be processed.  

CEN-DYN
Level 1

Merchant Services eCheck Processing Time

I have to Echeck payment made to our business, one was made out on 1/15/21 & the other 1/18/21. Today is 1/22/21 and neither one of them got deposited in my account. They both still show pending. What do I do from here to get our money?

ShiellaGraceA
QuickBooks Team

Merchant Services eCheck Processing Time

Thanks for joining us here today, @CEN-DYN.

 

I'll make sure you're able to get your payment deposited. Since Echeck payments are ACH payments, they normally take 2-7 business days to get deposited to your bank account. Additionally, there are a few factors affecting the funding time. It can be the time of day you enter transactions or your chosen financial institution as to how long it takes for them to verify and process electronic deposits.

 

However, if you're still getting the same payment status after 7 days, please contact our Merchant Support Team so we can further investigate. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then hit Continue.
  5. Click Chat with us.

 

I'm attaching these articles below to help you along the way.

 

 

Stay in touch with me if you still have questions or concern with your customer payments. I'll be around to help. Take care and have a great rest of the week.

 

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