Showing results for 
Search instead for 
Did you mean: 
Level 1

Merchant Services

How can I disconnect the merchant account I set up through Quickbooks Plus? I've tried logging into Manage My Merchant Account and I'm not seeing a unsubscribe option.

5 Comments 5
Not applicable

Merchant Services

Welcome to our forums, @REIInc,


It's sad to see you go, but I can help you cancel your QuickBooks Payments account.


If you haven't processed credit card transactions for the past 90 days, you can submit a cancelation request to our Payments Team. Please make sure to include the following information:

  • Business name
  • Account number
  • Reason for closing
  • Signature of the person who signed up for the account

For instructions on how to send the request, please check out this article: Cancel your Payments Account


I'd also love to get this sorted out for you, however, we can't pulling up customer's account in the Community or verify personal information for security reasons. If you give us a call, one of our payments specialists will more than happy to help cancel your account. You can also contact our Support Team for further assistance with the termination of your service. They are available from Mondays to Fridays at 5 AM to 7 PM PT, and 6AM to 4 PM PT on Saturdays.


Here's how to contact us: Contact QuickBooks Payments


I've added here a related article for your reference: Cancel your QuickBooks Online Payments subscription


That should do it. I appreciate your time today, @REIInc. Please know that the Community has your back if you need help with QuickBooks or if you want to reactivate your account. Here’s to your success in the years to come!

Level 1

Merchant Services

I recently sold my business and would like to close my merchant account.

Shane Carter

Sniper Pest Control Inc.

AC. #[removed]4203

QuickBooks Team

Merchant Services

Hello, @5247710007834203,


Let me help cancel your merchant account.


If you haven't processed transactions in the past 90 days, you can close your account through a written cancellation request. That being said, you'll need to provide the following requirements listed below and mail it to us.

  • Business name
  • Account name
  • Reason of closing
  • Signature of the individual who opened the account.

If you have already processed transactions in the past 90 days,  I recommend contacting our QuickBooks Merchant Team. By doing so, they'll be able to cancel this for you. 


For your guidance on how to send your request, please go to this link:


Let me know if you have any other concerns about cancelling your merchant account. I'm always around whenever you need help.

Level 1

Merchant Services

need help 


Merchant Services

Hello ryancoolair,


Thank you for posting here in the Community. I'm here to lend a hand with any questions you may have concerning QuickBooks.


However, I need more information on which part in QuickBooks you need assistance. Are you trying to disconnect your Merchant account as well? Are you using the Desktop version or Online?


As always, I'll be on a lookout for your response. Any additional screenshots or details will ensure a timely solution.

Need to get in touch?

Contact us