I'm new to Merchant Services and sent an invoice to a customer without making sure that they paid with an e check. I was charged a transaction fee and I would like to reverse the charge. Will I get the transaction fee back if I reverse the charge and then start the process over again using an e check as the only payment option?
Let me provide some insights about reversing a charge in QuickBooks Payments, LJH3.
The reverse fee and transaction fee are under the same plan type. These will be charged once you process a transaction with your bank through your payments account. Also, Refunds or reversals to a customer's card performed will have the same processing fees as the original transaction. Here's how to reverse a transaction:
Sign in to your QuickBooks Payments account.
From the Processing Tools drop-down, hit Reverse a Transaction.
Fill out the fields and tap Search.
Select the transaction you want to refund, then hit Submit.