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Level 1

Merchant Services

I'm new to Merchant Services and sent an invoice to a customer without making sure that they paid with an e check.  I was charged a transaction fee and I would like to reverse the charge.  Will I get the transaction fee back if I reverse the charge and then start the process over again using an e check as the only payment option?

1 Comment
QuickBooks Team
QuickBooks Team

Merchant Services

Let me provide some insights about reversing a charge in QuickBooks Payments, LJH3. 


The reverse fee and transaction fee are under the same plan type. These will be charged once you process a transaction with your bank through your payments account. Also, Refunds or reversals to a customer's card performed will have the same processing fees as the original transaction. Here's how to reverse a transaction: 

  1. Sign in to your QuickBooks Payments account. 
  2. From the Processing Tools drop-down, hit Reverse a Transaction
  3. Fill out the fields and tap Search
  4. Select the transaction you want to refund, then hit Submit


You can check out the Void or refund transactions in QuickBooks Payments article for more details about this one. If customers pay you with e-checks or send paper checks, we can still use QuickBooks Payments to process them. This feature is available for users who can process ACH bank payments. Just follow the steps and details in the Process checks in QuickBooks Desktop article. To learn about the rates per transaction with ACH and eCheck payments in QuickBooks, check out our Accept ACH payments and eChecks link.


Feel free to visit these articles for additional reference about QuickBooks Payments online transactions pricing: 


I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

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