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Level 1

Missing credit card transaction money

I took a credit card payment over the phone for the first time. I entered it into Online Payment system, and it went through. I have auth and transaction numbers. I just have no idea where the money is. It's not showing up in my bank account. Customers pay via their invoices all the time and there are no problems there. How can I trace the transaction so I can see where the money went?


Thank you

1 Comment
QuickBooks Team

Missing credit card transaction money

Hi @amcLLC,


Welcome to the Community. I'm here to get you pointed in the right direction for locating the missing credit card transaction money. 


In order to trace the transaction to see where the money went, it would be necessary to pull up your account.  This requires sharing sensitive information and as this is a public forum, I recommend contacting our phone support team.  A member of this team would be happy to help with locating where the payment is and why it's not showing up in your bank account.  You can find their contact information at the following link: QuickBooks Payments Contact Information.


Please let me know if I can be of additional assistance by posting a comment below. Have a wonderful day. 

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