Hi there, @hdrogers.
Thank you for bringing your concerns to the Community. We'll be with you along the way to make sure that this gets resolved as soon as possible.
After a review of your account, we can see that you're in touch with our Office of the President. That's great news. They will be able to walk through everything needed to get your accounts in order.
I can also see that the Payments team may have sent a request via email for additional information. Please take a look, as that will definitely help expedite things.
Let us know how things are looking today!