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Proxyclick
Level 1

My account is suspended and i have entered a new valid credit card. what do i need to do?

 
Solved
Best answer April 10, 2019

Best Answers
GlinetteC
Moderator

My account is suspended and i have entered a new valid credit card. what do i need to do?

Hello there,  Proxyclick.

 

You'll have to reactivate your account.

 

Here's how:

  1. Go to the Gear icon, and select Accounts and Settings.
  2. Select the Billing & Subscription, then Resubscribe.
  3. Select Subscribe.
  4. Click Done.

Once done, let's verify if you've successfully resubscribed to QuickBooks Online.

 

These are the steps:

  1. Sign out, then sign back in.
  2. Select the Gear icon, and choose Accounts and Settings.
  3. Choose Billing & Subscription.
  4. Check the Next charge Date. Make sure it's in the future.

 

That should be it. Let me know if you need anything else. I'll be happy to help you.

 

 

View solution in original post

3 Comments
GlinetteC
Moderator

My account is suspended and i have entered a new valid credit card. what do i need to do?

Hello there,  Proxyclick.

 

You'll have to reactivate your account.

 

Here's how:

  1. Go to the Gear icon, and select Accounts and Settings.
  2. Select the Billing & Subscription, then Resubscribe.
  3. Select Subscribe.
  4. Click Done.

Once done, let's verify if you've successfully resubscribed to QuickBooks Online.

 

These are the steps:

  1. Sign out, then sign back in.
  2. Select the Gear icon, and choose Accounts and Settings.
  3. Choose Billing & Subscription.
  4. Check the Next charge Date. Make sure it's in the future.

 

That should be it. Let me know if you need anything else. I'll be happy to help you.

 

 

View solution in original post

Tanstafl6
Level 1

My account is suspended and i have entered a new valid credit card. what do i need to do?

I do not see a resubscribe choice.  I have updated the CC.  

 

Jeanne

Catherine_B
QuickBooks Team

My account is suspended and i have entered a new valid credit card. what do i need to do?

You can resubscirbe to QuickBooks if you're logged in as the Master admin, Tanstafl6. 

 

If so and you still don't have the option to resubscribe you'll want to perform a few browser troubleshooting steps. The unusual behavior can be caused by piled up data in your browser. 

 

Here's how: 

  1. Log in using a private browser and resubscribe from there. 
  2. If you've successfully resubscribe to QuickBooks, we can clear your regular browser's cache. This is to remove stored files that caused your browser not to function well. 
  3. You can also use other browsers such as Internet Explorer, Google Chrome or  Mozilla Firefox. 

I also suggest reaching out to our Customer Support Team if the same thing happens. They can further look into your account and will give you further instructions. Click the Help ( ? ) icon at the upper-right corner and then select Contact us. Type brief description of your concern and then click Continue. You can either Start a message or Get a call back

 

Let me know if you have other concerns. I'd be around to help!

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