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Level 2

My credit card expired and the website would not accept my new one.

 
Solved
Best answer April 19, 2020

Best Answers
Highlighted
Level 2

My credit card expired and the website would not accept my new one.

I will try to call them during opening hours, I've already done that solution and was not successful. I've given up here

View solution in original post

15 Comments
Highlighted
QuickBooks Team

My credit card expired and the website would not accept my new one.

 

Let me help you update your payment information through a web browser, @brandonkalyan.

 

Since you can't update your credit card information, I suggest signing out and log back into your account.

 

If the issue persists, use another supported browser like Firefox or use an incognito/private browser. Using it helps prevent cookies from loading unnecessary internet files such as ads that interrupt the connection.

 

If this fixes the issue, clear your regular browser's cache. It will help download a new copy of data, which will include certain functions in QuickBooks Online (QBO). Cache helps browser load quickly with the latest form of data.

 

Also, please ensure to use the accepted payment methods for QBO. A debit or credit card (MasterCard, Visa, Discover Card, or American Express). Then retry to add your new credit card in QuickBooks.

 

Here's how to edit your card info:

1. Go to the Gear icon and choose Account and Settings.

2. Choose the Billing & Subscription tab, then click the Edit payment method.

3. Add the preferred payment method by clicking the drop-down arrow, then fill in the necessary fields.

4. Submit the changes.

 

See this update on the payment information for your subscription article for more information. 

 

If you need further help or assistance in updating your payment method. Just leave a comment below.

 

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

I have tried all of these and none were successful.

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

none of these worked.

Highlighted
QuickBooks Team

My credit card expired and the website would not accept my new one.

Thank you for trying the steps that Mary Ann shared, Brandon.

 

At this point, I would recommend reaching out to Support change your payment details. Please let me know that you've already tried the basic troubleshooting steps and to no avail.

  1. Select Help (?) at the top right.
  2. Select Contact Us to connect with a live support agent.
  3. Paste your question in the text box and click Let's talk.
  4. Choose Chart or Get a Callback. Please check out Support's office hours.

Please don't hesitate to post back if you have additional questions.

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

Hello, I have tried every option on the help function, using this forum was the only option available to me during this pandemic. I feel like I'm running around in circles how inaccessible support is. I would be so upset if my account closes because of this. 

Highlighted
Moderator

My credit card expired and the website would not accept my new one.

I appreciate you for getting back to us, brandonkalyan.

 

Our chat and phone support is available every Mondays to Fridays from 6:00 AM PST to 6:00 PM PST. Then, 6:00 AM PST to 3:00 PM PST every Saturdays.

 

Since you're unable to update your credit card information in the Billing & Subscription page, let's try doing it in the CAMPS page. Here's how:

 

  1. Go to this page: camps.intuit.com.
  2. Select QuickBooks Online.
  3. Click the Billing Information section.
  4. Update your credit card information.
  5. Click Save and close.

 

I've also added this article for more information on what can we do in the CAMPS page: What is CAMPs and how do I use it?.

 

Feel free to get back to me if there's anything that I can help!

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Level 2

My credit card expired and the website would not accept my new one.

This was no helpful. It did not work nor does the dashboard appear like the video example...this is exhausting

Highlighted
QuickBooks Team

My credit card expired and the website would not accept my new one.

I'm joining this thread to help you update your billing information, brandonkalyan.

 

First, I'd like to know if you received an error while updating the billing details so I can check if we have a case about it.

 

Second, we have to make sure that we are using either Mastercard, Visa, Discover Card, or American Express. The account should have enough balance in order for the update to go through. You'll want to check with your bank if there's any issue why you can't use the card. 

 

Third, we can only update it using a web browser. However, if you subscribed through the app store, you can update it directly from the app. For Google Play (Android):

  1. Login to your Google Wallet account then, select Payment methods.
  2. Select the card you want to update, then select Edit.
  3. Update it then, select Save.

For App Store (iPhone or iPad):

  1. Go to your device’s Settings menu and select the iTunes App Store.
  2. Select your Apple ID, then View Apple ID. Enter your Apple ID password.
  3. Under Subscriptions, select Manage.
  4. Select your QuickBooks Online subscription, then make the necessary changes.

Please reply and tag me if you have additional concerns. Stay healthy! 

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

I really need someone to see my screen or call me, i'll explain more...

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

1. I receive no error messages other than "Your card has expired. Please update your card" The green button changes to solid green after I press it and it remains like that.

 

 Green Button

2. My card has more than enough funds and I am able to make purchases elsewhere, it's not a card issue.

3. My google wallet is up to date and I see no option to make the purchase through the android app.

Highlighted
Moderator

My credit card expired and the website would not accept my new one.

Hi, brandonkalyan.

 

I'm here to help you get this working so you can update your card and purchase via the QuickBooks Online App.

 

Performance issues in QuickBooks Online App are resolved by doing basic troubleshooting steps. Let's start by resetting the app data to clear the cache and refresh it into its default state.

 

Here's how:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If you're still unable to update your card and purchase , let's try to uninstall then reinstall the app.

 

Uninstall the app for Windows 10:

 

  1. Select the Start menu.
  2. Go to Settings, then select System.
  3. From the left pane, select Apps & features.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Windows 8.1 and 7:

 

  1. Select the Start menu.
  2. Go to Control Panel then select Programs.
  3. Under Programs and Features, select Uninstall a program.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Install the app:

 

  1. Double-click the file you downloaded to launch the installer.
  2. Select Next, then choose Agree & Install.
  3. Wait for the installer to run the rest of the way through.
  4. Select Finish.

You an get more information in this article: QuickBooks App for Windows and Mac: General support.

 

Let me know how it goes by leaving a reply below. I'm always here to help you out.

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

Rose if you're following my previous conversation, you'll notice that I never mentioned that I am using the windows-based app. I have been using the browser/web version of Quickbooks. However using your suggestion to use the PC app, the problem still remains, where it freezes/gives no response after I hit enter to accept my updated credit card. Which honestly doesn't even make sense cause it's the same information, only the expiry date has changed.  All of these interventions are fruitless and quite frankly wasting my time.

Highlighted
QuickBooks Team

My credit card expired and the website would not accept my new one.

Hi brandonkalyan.

 

You can update your credit card information by getting in this link if you are not able to change it manually in your QuickBooks Online company. Please be guided by the steps below:

 

  1. Go to this link: camps.intuit.com.
  2. Choose QuickBooks Online and click on the Billing Information section.
  3. Update your credit card Expiration date.
  4. Select Save and close.

 

If you are not able to change, I suggest contacting our QuickBooks Support Team, they have the tools to verify and give you further instructions to change your credit card Expiration date.

 

For more information about updating your credit card, you can check out: Update the payment information for your subscription.

 

Let me know if you have any questions in mind. I'm here to help. Take care always.

Highlighted
Level 2

My credit card expired and the website would not accept my new one.

I will try to call them during opening hours, I've already done that solution and was not successful. I've given up here

View solution in original post

Highlighted
Level 1

My credit card expired and the website would not accept my new one.

Quickbooks is constantly giving us the go around. I might not be using them any longer for book keeping. Nor will I suggest Quickbooks to anyone. It's frustrating at the very least.

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