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Frequent Explorer *

my June statement is coming up with May

I'm trying to download my June statement and May in coming up. Why is that?

3 Comments
QuickBooks Team

Re: my June statement is coming up with May

Hi there, @jlmoore.

 

Thank you for taking the time to reach out to us here on the Community page. I'm here to help check why your May statement is coming up with June statement.

 

First, please ensure to only select the month of June when downloading the statement. It's possible that the month of May was included. If you're using QuickBooks Online (QBO) and if you've selected the correct month yet the statement for the month of May is still coming up, you may need to try clearing the cache of the browser's you're using to check if the issue is browser related.

 

To clear your browser's cache: Delete or disable cache and temporary internet files in your web browser.

 

On the other hand, to learn more about viewing and downloading statements, you can check this article: View and download statements in the Merchant Service Center.

 

Let me know if you have any other questions about downloading statements in the Merchant Services Center. I'm always here to help you!

Frequent Explorer *

Re: my June statement is coming up with May

Thank you for the reply however I have QB Desktop.  Any other solutions?

Moderator

Re: my June statement is coming up with May

Let me help direct you the right support, @jlmoore.

 

If you've selected the correct month yet the statement for the month of May is still coming up, I'd suggest reaching out to our Merchant Services Team

 

They have tools to further check why you're having this issue when downloading your statements.

 

Should you need other references you can use in the future, you can check the following articles below.

 

Search for transactions in the Merchant Service Center

 

Record Merchant Service Deposits

 

Let me know if you have other questions about your statements. I'll be here to help however I can.