cancel
Showing results for 
Search instead for 
Did you mean: 
mike363
Level 1

My payment method which has been accepted by Intuit for several months, suddenly this month is "unable to be processed". Why has this happened?

My payment method for my QB Essentials Account which has been accepted by Intuit for several months, suddenly this month is "unable to be processed". Why has this happened?
4 Comments 4
SarahannC
Moderator

My payment method which has been accepted by Intuit for several months, suddenly this month is "unable to be processed". Why has this happened?

Hello there, @mike363. I've got a few possible reasons why it happened.

 

As long as you're using the accepted payment method, Intuit still gets the payment for the QuickBooks subscription based on the information you entered in the Billing section.

 

In your case, we can start updating your payment method or some of the information that needs to update. This keeps your account accurate and lets everything go smoothly for your QuickBooks Essentials account.

 

Here's how:

 

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to the Gear icon.
  3. Select Account and settings under Your Company.
  4. In the Billing & Subscription tab, select Edit next to your payment method. 
  5. This will launch the Wallet list. From this view you can:
    • Edit the payment method used for QuickBooks Online billing (expiration date, billing address, account holder name)
    • Add a new payment to be used for QuickBooks Online billing
    • Switch QuickBooks Online billing to previously stored payment method
  6. Then, Save.

 

Note: The accepted cards include Visa, MasterCard, American Express, and Discover. The card must have a US-based billing address.

 

If it persists, you can log in to an incognito window to identify if it's a browser-related issue. This ensures the payment for your QuickBooks Online subscription will be processed without experiencing unusual behavior.  Here are the shortcut keys you can use depending on the browser:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to your regular browser and clear its cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO.

 

If the same thing happens, you can contact our specialist to further check the main cause of this error by utilizing Help in the QuickBooks home page. 

 

I've added a link that contains more information about changing billing information: Manage billing, payment, and subscription info in QuickBooks Online.

 

You can go back here if you have additional concerns about the payment method for your QuickBooks Essentials account. I'll help you whenever you need assistance. Take care always.

SarahannC
Moderator

My payment method which has been accepted by Intuit for several months, suddenly this month is "unable to be processed". Why has this happened?

Hi mike363,


Hope you’re doing great. I wanted to see how everything is going about the payment method for your QuickBooks subscription. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

yaska
Level 1

My payment method which has been accepted by Intuit for several months, suddenly this month is "unable to be processed". Why has this happened?

Same as mine.how did you sort yours?

KlentB
QuickBooks Team

My payment method which has been accepted by Intuit for several months, suddenly this month is "unable to be processed". Why has this happened?

I'll help you resolve this, yaska.

 

QuickBooks Online accepts credit or debit cards for subscriptions. This includes Visa, MasterCard, American Express, and Discover. Additionally, the card should have a US-based billing address. 

 

To isolate the issue, you'll want to make sure that your billing information in the program is accurate and updated. Here's how:

 

  1. Sign in to QBO as a primary admin.
  2. Click the Gear icon, then choose Account and settings.
  3. Go to the Billing & Subscription tab, click Edit next to your payment method. 
  4. Review the details (expiration date, billing address, and account holder name).
  5. Update your billing information as needed
  6. When you're done, Save.

If the error persists, you can try processing the payment for your monthly subscription in a private or incognito browser. There are times that the stored cache in the browser becomes corrupted causing runtime errors in the program. You may use these shortcut keys to launch the window:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

If it's now working well, go back to your regular browser and then clear its cache to improve your browsing experience. You can also use other supported browsers as an alternative.

 

Lastly, I've attached an article below to learn how to change your card on file, upgrade your subscription, and view your billing history: Manage payment and subscription info in QuickBooks Online.

 

Keep me posted if you have any other questions or billing concerns. The Community is open 24/7 and always ready to help.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up