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Join nowHello there, @mike363. I've got a few possible reasons why it happened.
As long as you're using the accepted payment method, Intuit still gets the payment for the QuickBooks subscription based on the information you entered in the Billing section.
In your case, we can start updating your payment method or some of the information that needs to update. This keeps your account accurate and lets everything go smoothly for your QuickBooks Essentials account.
Here's how:
Note: The accepted cards include Visa, MasterCard, American Express, and Discover. The card must have a US-based billing address.
If it persists, you can log in to an incognito window to identify if it's a browser-related issue. This ensures the payment for your QuickBooks Online subscription will be processed without experiencing unusual behavior. Here are the shortcut keys you can use depending on the browser:
If it works, you can go back to your regular browser and clear its cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO.
If the same thing happens, you can contact our specialist to further check the main cause of this error by utilizing Help in the QuickBooks home page.
I've added a link that contains more information about changing billing information: Manage billing, payment, and subscription info in QuickBooks Online.
You can go back here if you have additional concerns about the payment method for your QuickBooks Essentials account. I'll help you whenever you need assistance. Take care always.
Hi mike363,
Hope you’re doing great. I wanted to see how everything is going about the payment method for your QuickBooks subscription. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
Same as mine.how did you sort yours?
I'll help you resolve this, yaska.
QuickBooks Online accepts credit or debit cards for subscriptions. This includes Visa, MasterCard, American Express, and Discover. Additionally, the card should have a US-based billing address.
To isolate the issue, you'll want to make sure that your billing information in the program is accurate and updated. Here's how:
If the error persists, you can try processing the payment for your monthly subscription in a private or incognito browser. There are times that the stored cache in the browser becomes corrupted causing runtime errors in the program. You may use these shortcut keys to launch the window:
If it's now working well, go back to your regular browser and then clear its cache to improve your browsing experience. You can also use other supported browsers as an alternative.
Lastly, I've attached an article below to learn how to change your card on file, upgrade your subscription, and view your billing history: Manage payment and subscription info in QuickBooks Online.
Keep me posted if you have any other questions or billing concerns. The Community is open 24/7 and always ready to help.
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